About
As a multi-generational family-owned business, we believe in putting people first. We wouldn’t be here without the loyalty, trust, and satisfaction of our employees and customers, who depend on us to get them through tough situations. Our goal is to exceed expectations by delivering timely, thorough service so that we get the job done right the first time in order to create a dependable, long-lasting relationship between our team and local community.
To achieve this, we recognize the talent and individual contributions of our workers, who can take pride in knowing that they are part of a larger mission—one that makes a difference in the daily lives of the people they help. Our team members value integrity, dedication, responsibility, safety, cleanliness and organization. In turn, we strive to create a positive environment built on mutual respect, ethics and open dialogue.
We’re not just a plumbing company. We’re a family. It is our philosophy that ensuring mutually beneficial situation with every transaction between our clients, employees and business creates a strong tie to our community. We are proud to serve as Portland Star Plumbing LLC. OR CCB#227561
With over fifty years of residential and commercial plumbing experience, we are dedicated to our work, and more than that, take great pride in what we do. Providing excellent customer service is of greatest importance second only to doing your work with precision and care. We are grateful to serve our community. Portland Star Plumbing LLC is owned and operated by a small family and our technicians are part of that family, and are thoroughly vetted. We take utmost care to protect your home and health with infectious disease best practices including requiring customers and technicians to wear masks, open windows whenever possible to increase ventilation, enhanced hygeine, health checks and more. Please contact Dena at 503-878-1028 with any special requests or concerns.
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Frequently asked questions
What is your typical process for working with a new customer?
We reach out for you, discuss your needs, do a thorough investigation of your problem to give you the best solution and excellent, skilled service. It is our pleasure to serve our customers.
What education and/or training do you have that relates to your work?
We are union trained and educated via five years of school and apprenticeships, are fully licensed and up to date on all required education and beyond.
Do you have a standard pricing system for your services? If so, please share the details here.
Our pricing system is per job. We believe it serves our customers best to evaluate their needs and come up with the best price for the job.
How did you get started in this business?
Portland Star Plumbing LLC is the result of hard work and determination to open our multignerational family business.
What types of customers have you worked with?
We have worked with commercial customers from hospitals to casinos to farms doing building, remodeling and service. We perform regular commercial residential remodels and service, and serve individual customers at their homes, business and beyond.
What advice would you give a customer looking to hire a pro in your area of expertise?
We believe to give you a fair, honest price our technicians come to see what your needs are in person, or via video calls.
What questions should customers think through before talking to pros about their needs?
There is no right or wrong way to ask for service. We want you to feel safe to give us a call and ask us anything. If you are unsure as to what to ask, we are here to guide you every step of the way with honest and direct communication every time.