Reliable Leak Detection, LLC
About
Call now to find out why we're the trusted name in leak detection in Cincinnati, Northern Kentucky, Dayton and S.E. Indiana. We offer seniors and military discounts and we guarantee our Leak Detection Services.
We love finding leaks and knowing that what we do is saving our clients money. There are specific situations where potential clients call and I tell them that our service isn't their best option. Being an owner-run company allows us that control, providing every caller with the best and most honest answer for their situation.
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Frequently asked questions
What is your typical process for working with a new customer?
First, we want to know if our service will be helpful to our caller. There are some situations where replacing the line is going to work out better for them. We ask multiple questions to ensure that we fully understand your needs, then, if we feel our service is advantageous, we provide pricing accordingly.
What education and/or training do you have that relates to your work?
We have trained and been certified by the two most qualified leak detection training companies in the USA.
Do you have a standard pricing system for your services? If so, please share the details here.
Most leak detections are performed for $350, which includes helium. Slab leaks are $50 more. These prices are for Cincinnati, Northern Kentucky and Southeast Indiana. Call for Dayton pricing!
How did you get started in this business?
The owner, Brandt Junker, was a plumbing designer for 20 years and later became a project manager and estimator for 9 years. During that time he hired several leak detection companies and noted that there was a need in the industry for better commnunication and accuracy. After spending a week in training with two independent training companies out west, Reliable Leak Detection was born, August 26th, 2013. The rest is history!
What types of customers have you worked with?
While most of our work is residential, we also do a large amount of commercial work. Everything from apartment complexes to schools, farms, country clubs, hospitals, storage facilities, restaurants, municipal work, auto dealerships, condos, trailer parks, medical offices, railroad facilities, fire protection companies and cemetarys.
Describe a recent project you are fond of.
THere was a large office complex with a leak in a 400 ft long 8" hot water line that was insulated and jacketed. Another leak detection company had come out and failed. The lead engineer called and asked what we would do different. We used helium only, as you can't get sound out of insulated & jacketed pipe. The job was a huge success and the engineer Emailed us to let us know the location was very accurate. The complex jobs are always a challenge and enjoyable.
What advice would you give a customer looking to hire a pro in your area of expertise?
Make sure your leak detector will do all the steps to ensure a successful leak location. There are some companies that skip steps and the results wind up highly innaccurate. You get what you pay for!
What questions should customers think through before talking to pros about their needs?
Does your company do helium checking as part of the base price?