American Computer Consultants

American Computer Consultants

American Computer

Queens, NY

5.0

Responds within hours
18 years in business
6 employees

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American Computer Consultants (ACCO) provides consulting, network & onsite Computer and Telephone services for your small business in the New York tri-state area. Our highly trained staff has over 35 years of experience in IT and Telephone Technology. We partner with Microsoft, Hewlett Packard and Dell and many other manufacturers to provide you with the best solution for your budget.

The benefits to our clients are measurable: Productivity increases, downtime decreases, IT infrastructure foundations are reliable - and scalable - and costs are controlled. Data is organized, security is implemented and the life cycle of older computers is extended. We are clear with our vision and design our computer systems & networks accordingly.

Services

Computer Repair


Location

Queens, NY 11428

Email verified
Phone verified

Service Area

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Q & A

What is your typical process for working with a new customer?

We go to you or you can come to us. Our address is:

212-55 Jamaica Ave, Queens Village, NY 11428


What education and/or training do you have that relates to your work?

All our technicians go through the industry standard A+ Certification course. Then we put them through our internal training and mentoring system for 6 months.

Level 2 technicians have at least 5 years experience in the field and are network engineers as well.

Level 3 technicians have 10 years or more experience in desktops, servers, network and data security.


Do you have a standard pricing system for your services? If so, please share the details here.

Yes, we do. Please call or email us for more information and details.

Tel: 718-740-0442

email: sales@acc99.com


How did you get started in this business?

Our CEO and Founder is a network engineer veteran with over 20 years experience.


What types of customers have you worked with?

Home users, small businesses, mid-size businesses, NY City and NY State agencies.


Describe a recent project you are fond of.

A customer on Long Island was about to open a medical billing office. We came in and took careof everything. The owner was a busy surgeon and was very happy that we are a one stop shop. We ordered his internet service, Dell computers, printers, fax, copier, router, firewall, email service. Then we installed cabling throughout the office, setup all computers and printers. We also installed his phone system. Then we put him on a monthly maintenance plan.


What advice would you give a customer looking to hire a pro in your area of expertise?

Be sure to ask the right questions when hiring a new IT professional.


What questions should customers think through before talking to pros about their needs?

1. Ask for experience and references.

2. Do they have a live person to pick up the phone or do you have to deal with a machine when you need help?

3. Do they guarantee a short response time of two hours or less?

4. Will they guarantee your satisfaction or your money back?