Sunrise Service Inc
About
Stan Gordon and his wife Alice Ross-Gordon met when they both worked for the largest mechanical contractor in San Diego. And, as you can see, the rest is history.
In 1992, the couple now happily married, made the decision to move to Las Vegas. Their goal was to own “the best mechanical contracting company in the state.”
To make their dream come true, the couple worked separate jobs to keep things afloat. And, in their free time, Stan cold called local contractors to see if anyone needed a qualified subcontractor and Alice handled the finances.
Their hard work paid off and, in September 1993, Sunrise Mechanical became a reality. Still, things weren’t always easy. In fact, the couple had to live off their savings for quite some time just to stay afloat.
They finally received their big break in 1994, when a local builder of some prestige decided to give them a chance. The builder was unsatisfied with the performance of his current HVAC contractor and wanted to see what Sunrise could do.
As you can imagine, the Gordon’s were chomping at the bit to get started on this opportunity and they did an excellent job. It was no small matter either – the project included installations on 3 tracts, which included 150 houses that were under construction.
Pretty soon news of their superior workmanship and curbside manner begin to spread. And, since that time, Sunrise has grown exponentially. In fact, they are responsible for the installation of heating and air conditioning systems in over 5,000 new homes every year. This is approximately 25% of the new homes built in the Las Vegas area a year.
The Gordons believe that the unwavering principles that have contributed to their success are superlative customer service, quality, and performance. Additionally, recognizing the value of employees and treating them well, always searching for ways to do business better, and embracing change is important as well.
So it’s not surprising that to keep up with the demand, in 1995 and 1996 respectively, the Gordon’s created two more service companies to serve the residents of Clark County:
Sunrise Air System – Their commercial division
Sunrise Service – An HVAC service and repair company
These businesses were successful as well. And in 2014 (in response to customer demand) Sunrise Service created their plumbing and drain cleaning division.
The Gordons also believe in giving back to the community that has given so much to them. So, through their Sunrise companies, they are generous supporters of youth sports activities and other community projects.
Highlights
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Frequently asked questions
What is your typical process for working with a new customer?
No operators when you call in. Always recieving a company person to take your information and schedule you with the right technician to service your needs.
What education and/or training do you have that relates to your work?
State qualified plumbing manager. Certified for all manufactures and piping materials.
Do you have a standard pricing system for your services? If so, please share the details here.
All techs have the same price guide to provide all our clients. Our prices are given up front and aggreed upon prior to any work being done. No one likes surprises.
How did you get started in this business?
An overflow of our clients requesting us to start doing a plumbing prompted us to start a plumbing division in 2014.
What types of customers have you worked with?
We have worked all over the valley and in all types of homes with all types of customers. We are able to provide our clients with complete projects without them doing anything. And have had clients want to handle selecting there own fixtures and customizing their projects to their likings.
Describe a recent event you are fond of.
Too many to count. But the most fond events occur when we show up to a new client and we are able to resolve issues in a timely and cost effetive manner. Only to find out afterwards the client had several other "pros" out there and everyone has told them it can't be done and they would need to replace there system. This occurs mostly with fixtures that are older. We believe in going the extra steps, taking picturs and doing lots of research to insure that if there is a part out there we try to get it and give our clients the option of repair or replace.
What advice would you give a customer looking to hire a pro in your area of expertise?
There are a lot of different ways to approach a similar issues. Sunrise Service has been founded on a basis of excellent customer service without the need to overcharge. We don't hire commishionable techs because we want them to feel they can take all the time that is required to address our clients issues and frown upon price gouging. Someone should be able to give you an idea of pricing and be able to talk you through some things over the phone. If a company is unwilling to do that then they are probably more interested in making money now than having a customer for life. We believe in customers for life.
What questions should customers think through before talking to pros about their needs?
What they ultimately would like to accomplish, time frames, and cost. It is your home and your investment that needs to come first. Making sure you will end up making your life better is the ultimate goal of any service provided.