I've been doing plumbing for 31 years. Was taught by my dad who started when he was 17 and is now 78. When he retired in 2000 he told me to be fair and honest and I would do fine. I care about my customers and their property. I am a registered master plumber.
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I don't treat new customers any different than customers that I've known for 30 years. All my customers are treating with respect.
I have 31 years experience. I completed schooling to go from apprentice to journeyman to master plumber.
I don't use flat rate pricing. I find it's a fair to the customer. Sometimes it costs the customer too much. I charge by the hour. I try to be as efficient as possible. The quicker I am, the less I have to charge. But that doesn't mean less quality in workmanship or material.
I had a lady call me for not water. Her well pump needed to be replaced. She lived alone and on disability. Two other plumbers would not help her without full payment. I replaced her pump and got her water back on gave her the bill. Told her to pay what she could when she could. She paid $20 a month for 3 months then payments stopped. Drove past her house and found a for sale out front. Two days later a sold sign. Thought I was out my money. One month later gotta a check for the balance with a thank you note for working with her when no one else would. It's a great feeling to know I could help her.
Don't pay upfront for work. And don't pay complete bill before work is completed. Make sure they are licensed and insured.
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