About
If you’re looking for a plumbing service company you can trust, Downing Plumbing is a fantastic choice for several reasons:
- Local Expertise: With over 70 years of experience in the NW Indiana community, our team understands the unique plumbing needs of our area, ensuring that you get the best solutions tailored to your home.
-Customer-Centric Approach: At Downing Plumbing we truly value our customers. We strive to go the extra mile to ensure you feel satisfied with every job, big or small.
- Honest Pricing: You won’t have to worry about hidden fees or unexpected costs. We provide clear, upfront pricing so you can budget effectively.
- Comprehensive Services: Whether you need a quick fix, regular maintenance, or a full installation, Downing Plumbing has you covered. We handle a wide range of plumbing and sewer needs with expertise.
- Licensed and Insured: Rest easy knowing that you're working with licensed professionals who adhere to the highest standards of safety and quality.
- Fast Response Times: Plumbing emergencies can happen anytime. Downing Plumbing is known for its quick response, so you won't be left waiting in a pinch.
- Community Trust: Many of your neighbors have had positive experiences with our plumbing services, which speaks volumes about our dedication to quality service.
Choosing Downing Plumbing means partnering with a team that cares about your home as much as you do. We're here to ensure your plumbing issues are handled efficiently and with a personal touch.
Specialties
Urgent
Pipe issues
Photos and videos
Reviews
Diane B.
Glen I.
Frequently asked questions
What is your typical process for working with a new customer?
Downing Plumbing typically follows a straightforward and customer-friendly process when working with new clients:
- Initial Contact: Customers can reach out via phone, email, or on our website. Our team is prompt in responding to inquiries and gathering initial information about the plumbing issue.
- Assessment: A representative will schedule a time to visit your home for an assessment. During this visit, we will evaluate your plumbing issues and discuss solutions to your specific needs.
- Clear Estimate: After assessing the situation, Downing Plumbing provides a transparent estimate outlining your options including the costs involved. This ensures you know what to expect before any work begins.
- Scheduling the Work: If you decide to proceed, we can typically begin the service immediately, or we can work with you to find a convenient time to schedule the service. We strive to be flexible and accommodate your schedule.
- Execution of Service: On the scheduled day, a qualified technician will arrive, ready to tackle the job efficiently and professionally. They prioritize maintaining a clean workspace and minimizing disruptions.
- Final Walkthrough: Once the work is completed, the technician will conduct a walkthrough with you to ensure everything meets your expectations and address any questions you may have.
This process reflects our commitment to quality service and customer satisfaction, making sure you feel supported every step of the way.
What education and/or training do you have that relates to your work?
- Licensing: Downing Plumbing possesses all of the necessary state and local license and bond.
- Ongoing Training: Downing Plumbing prioritizes ongoing training, ensuring that our technicians stay updated on the latest industry practices, technologies, and codes.
- Hands-On Experience: In addition to training, our technicians gain valuable experience through hands-on work in real-world settings, allowing them to tackle a variety of plumbing issues effectively.
This combination of licensing and ongoing training ensures that Downing Plumbing's team is well-equipped to provide high-quality service to their clients.
Do you have a standard pricing system for your services? If so, please share the details here.
Downing Plumbing follows a transparent pricing system for their services, which includes:
- Straight Forward Pricing: Before any work begins, Downing Plumbing will provide a straight forward price ensuring our clients know the cost upfront. This ensures transparency and helps avoid surprises.
- No Hidden Fees: We strive to be clear about all charges, so clients can trust that there won’t be unexpected costs added later.
This pricing approach reflects our commitment to customer satisfaction and trust, making it easier for clients to make informed decisions.
What types of customers have you worked with?
Downing Plumbing typically works with a diverse range of customers, including:
- Residential Homeowners: Providing services for everyday plumbing needs, such as repairs, installations, and maintenance in homes.
- Commercial Businesses: Serving various businesses, from small shops to larger corporate offices, addressing plumbing issues that can affect daily operations.
- Property Management Companies: Assisting with plumbing services for rental properties and multi-family units, ensuring tenant satisfaction and property upkeep.
- Real Estate Agents: Collaborating with agents to address plumbing concerns during property inspections or before listings, helping to facilitate smoother transactions.
This broad customer base allows Downing Plumbing to leverage its expertise across various sectors, tailoring services to meet specific needs.
What advice would you give a customer looking to hire a pro in your area of expertise?
Here’s some advice to consider when you are looking to hire a plumber:
- Check Credentials: Ensure that the plumbing company is licensed, bonded, and insured. This protects you from liability and guarantees they meet industry standards.
- Ask for Referrals: Seek recommendations from friends, family, or online reviews. Personal experiences can guide you to a reputable plumbing company.
- Inquire About Experience: Ask how long the plumbing company has been in business and if they have experience with your specific plumbing issue.
- Verify Warranties: Check if they offer warranties on their work. This adds an extra layer of assurance for your investment.
- Review Services Offered: Confirm that the plumber provides the specific services you need, whether it's emergency repairs, installations, or routine maintenance.
- Trust Your Instincts: Choose someone you feel comfortable with. A good rapport can make the process smoother and ensure you’re confident in their work.
By following these tips, you can find a qualified plumber who meets your needs and provides quality service.