About
We are a family owned business serving the Indianapolis area and surrounding metros for the past 30 years.
We are a certified, bonded and insured home services company that provides full service, plumbing, excavation, heating/cooling and remodeling services. We continue to invest our assets to take care of our customers, employees and communities.
We take pride in our work and are driven by our values of Trust, Dependability and Quality.
Reviews
Heather N.
Frequently asked questions
What is your typical process for working with a new customer?
we are dispatched centrally which means that
1. the dispatchers in the office receive calls from customers
2. they help the customer on the phone by diagnosing the problem to see if we can save them money as many issues are easily resolved over the phone
3. if the issue is complex such that it needs a technician visit to the location, the dispatchers find the nearest technician to the caller's locaton and check availability for customer and our schedule to schedule the visit
4. We are transparent in how much its going to cost based on the customers description of the problem. We quote excact numbers where we can or provide a reasonable range to avoid surprises later.
5. Once the service is completed, we take payment via credit card, check or cash and provide an invoice to the customer.
All our trucks are fully stocked to keep customer wait time to a minimum and also to help customers tackle potentially other problems while we are at the location.