Pointers Heating And Air Llc

Justin Pointer

📞 678-939-4871 | ✉️ [email protected]

PROFESSIONAL SUMMARY

Results-driven Service Manager with a strong track record of optimizing operations, reducing costs, and enhancing customer satisfaction. Adept at leading teams in fast-paced environments while ensuring top-tier service quality. Skilled in HVAC troubleshooting, customer service, budgeting, and team development.

CORE COMPETENCIES

✔ HVAC Troubleshooting & Replacement

✔ Customer Service Excellence

✔ Budget Management & Cost Reduction

✔ Work Order Coordination

✔ Staff Training & Development

✔ Multi-Site Service Management

PROFESSIONAL EXPERIENCE

Owner | Pointers Heating and Air LLC

📍 May 2017 – Present

• Founded and operated a full-service HVAC maintenance business specializing in apartment communities, rental homes, and homes for sale.

• Oversaw installation and repair of diverse HVAC systems, ensuring compliance with industry standards.

• Managed vendor negotiations to optimize budget and maximize efficiency.

• Led and trained a team of technicians, maintaining high-quality service standards.

• Provided turnkey solutions, including painting, cleaning, and punch services.

Service Manager | ECI Management Group

📍 September 2015 – March 2017

• Directed daily operations of a multi-family apartment community, ensuring seamless property maintenance.

• Supervised maintenance technicians and ensured timely completion of work orders.

• Trained staff on industry best practices, safety protocols, and technical skills.

• Maintained the cleanliness and functionality of community amenities and common areas.

• Developed cost-saving initiatives while adhering to ownership’s budget.

Multi-Site Service Manager | Cortland Partners

📍 August 2011 – September 2015

• Managed operations for both senior and family housing communities, ensuring high service standards.

• Led a team of maintenance technicians, coordinating daily work orders and preventive maintenance.

• Implemented cost-effective maintenance strategies, optimizing supply management and procurement.

• Recognized as Service Manager of the Year (2013) for outstanding leadership and performance.

Maintenance Technician | Richard B. Russell Federal Building

📍 December 2006 – July 2011

• Maintained HVAC systems, boilers, and chillers, ensuring smooth facility operations.

• Diagnosed and repaired electrical and plumbing issues, preventing downtime.

• Conducted routine inspections and logged fire protection system maintenance.

CERTIFICATIONS

✔ EPA Certification

✔ CPO Certification