Suburban WIndows & Roofing

Suburban WIndows & Roofing

5.0 (3)
1 hire on HomeGuide
10 employees
35 years in business

About this pro

THIS IS WHAT I PROMISE YOU WILL GET WHEN YOU CHOOSE US

  • We will always return your call or email.
  • We will always deliver what we promised and more.
  • We will treat your home and family with respect and consideration.
  • We will answer all your questions thoroughly.
  • We will spend whatever time you need and provide any information necessary to earn your trust and help you make your decision.

I've been a home improvement contractor for 33 years and I have enjoyed to renovated many properties from additions, kitchens and baths as well as whole house rehabs. I have extensive knowledge in the home renovating business and hope to offer you quality information about remodeling your home.

Read more about this pro


Credentials

Berlin, CT 06037
Email verified
Phone verified

3 Reviews

5.0

  • Sal Vitagliano

    I normally do not write reviews but found Suburban Windows & Roofing to be exceptional. I did a lot of research on windows before looking for quotes. Suburban gave me a very fair price for 11 windows and made the quote process absolutely painless. Communication before, during, and after installation was excellent. They did what they said and adhered to schedule. I have had windows replaced before and it’s all about the installation. Our installer had 19 years’ experience, all with Suburban, and the quality of his work is apparent. All windows look and operate flawlessly. The caulk work is perfect. They left the property so clean that my wife was surprised. For price, quality, communication, and installation I can highly recommend Suburban.

  • Bruce Nicholes

    I just had a new roof installed by Suburban Windows & Roofing and I couldn't be more pleased with the results. Rick was great to work with and his men left the property as neat and clean as they found it. I highly recommend them.

  • Marylou Erwin

    I hired Suburban 30 years ago to do my roof, windows, siding and doors and they did a fantastic job that still looks good. I then hired them again 5 years ago to do my siding and windows in the house I currently live in. I recently called about a problem I was having on a gutter and Rick responded quickly and came out a couple of days later to take a look. He climbed up a ladder and saw my gutters were clogged and cleaned them out for me. It was my gutter cleaner who said it that the gutters were damaged but instead he did not clean them properly. I now need a roof on my rental that he did 30 years ago and of course I do not need to look else where. I have worked in customer service all my life and at 78 years old it is a pleasure to see that good customer service still exists. Thanks Rick, Marylou



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FAQs


What is your typical process for working with a new customer?

We start with our unique online estimate system. Suburban makes it easy to get a quote for your roofing and windows. The homeowner simply goes to our website and clicks on the estimate link, fills out the form and receive a complete and detailed proposal including a diagram of your roofing with all the measurements to their email. 

 


What education and/or training do you have that relates to your work?

I have been in the roofing siding and window business for 33 years and have completed 1000s of projects. Suburban attends numerus training programs and seminars on roofing installations and the latest product innovation so we are always on the cutting edge of our industry.


How did you get started in this business?

I come from a long line of builders and carpenters and worked in the industry since I was a child. I started Suburban in 1986 at the age of 26 and specialized in vinyl siding, roofing and replacement windows. 


What types of customers have you worked with?

I have worked with all types of homeowners as well as multifamily and commercial roofs such as condo projects. 


What advice would you give a customer looking to hire a pro in your area of expertise?

My advice to a homeowner shopping for a new roof is hire a reputable company that has been around and has strong reviews online. Make sure they are properly licensed by the state and carry liability insurance. Review the contract carefully and make sure everything is spelled out so there aren’t any problems later, a clear payment schedule and estimated starting and competition date are also very important 


What questions should customers think through before talking to pros about their needs?

Be aware of the company that insist both spouses be present for the estimate, this is a sure sign that your will be info a long high-pressure pitch that will try to get you to sign that day. This is never a good way to do business and that's why Suburban gives you the price upfront.