Our owners recognized the need to provide true customer-centric service to homeowners in the Denver metro area. We created Heart Heating, Cooling, Plumbing & Electric to ensure those in need receive the best service experience possible from the most dedicated and experienced technicians around. And, to top that off, Heart offers a LIFETIME warranty on all work and repairs. We believe "You gotta have Heart!"
We were very pleased with the quick turnaround in getting a technician (Roberto Ortiz) out to provide a second opinion. He was thoughtful and careful in checking our AC unit. We have joined the Heart family by enrolling in their yearly membership. Here’s hoping the good service continues.
The name of this company truly says it all! Professional, Caring, Respectful, and Honest! ❤️
great company! always top notch service done promptly when needed!
Of course, our furnace went out over one of the coldest nights in April. I called several other companies getting zero response. A friend recommended Heart Heating & Cooling. Mike arrived within a few hours of my call, he was courteous, and professional. Booties were applied before coming in our home. He looked over our furnace and explained what the issue was, and even waited patiently while I called my dad, a retired HVAC guy himself, to get his opinion. Mike fixed our furnace, cleaned up after himself, and was out the door in a little over an hour. It's such a refreshing experience when a true professional comes to my door ready to serve. I will certainly call Heart Heating & Cooling again if something goes awry again.
When a customer schedules an appointment with us, we confirm the appointment by email and text message. Upon dispatching our technician to the customer's home or business, we telephone the customer letting them know the technician is on his way. We also send out a text message containing the technician's bio and a GPS tracker so customers know exactly when to expect the technician to arrive.
Our technicians inspect the customer's system and explain their diagnosis while preparing an estimate for any necessary work. Depending on the what is required, the technician will give a customer two to three options. Our customer chooses the appropriate option, and in many cases, the technician can complete the work in the same day.
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