Always on-time, always fair priced and always clean and precise. I have been plumbing since I was 8 years old, I learned everything from my grandfather and my uncle, and I love nothing more than to turn someone's bad day into a great and happy one!
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Try to get a good idea on what the problem is that they are facing and try and take whatever stress they are going through away
I was handed down the trade I guess you could say from my grandfather and uncle, as well as working as an apprentice for a very large company and taking their training and lessons and applying it to what I grew up with
I hate big name plumbing companies that overprice everything and everyone, and just take advantage of everything they can, so I go off of what I truly know different things cost, I also give a 10% discount to senior and military, and all pricing will be given before the job is started
I have worked with every type of customer, from the person who knows nothing about plumbing but is discouraged because the prices of other companies, to customers that are the nicest people from start to finish
Always make sure and do your research on everything, from what you think is wrong, to pricing, and to the name you want to say "job well done"
Don't be afraid to ask anything and everything, in the end, you are the one who has to deal with it on a day to day basis, where as some companies don't care because it's not there problem