Pride & Groom /Aqua Doggie
4.0(1)
3 hires on HomeGuide
27+ years in business
Serves Oakland, CA
Cari F. says, "They did an amazing job on our very high maintenance husky’s fur at late notice before Thanksgiving, very grateful for that! Our pups fur is really thick, not an easy task at all, and again, such a wonderful job was done with him! HOWEVER - I wasn’t told ahead of time that this was cash only, which obviously, should absolutely be disclosed. Especially in these times of covid, who accepts cash only?? In addition to that, the final cost was 3x what the quote was. She did, however, call to give me a heads up that it would be “more”, though she wouldn’t specify exactly how much more, and at this point they had my dog for 2 hours and it just needed to be done! Also, at this point, she STILL neglected to tell me that this would be cash only! So, all things considered, I would say the work is superb, the customer service and communication, not so much. Seriously, I don’t know who carries around $300 cash, but it’s not I. Fortunately, or not, it took so long that we had a chance to shop, go home, and come back with cash - 7hours later!" Read more
