About
I enjoy what I do. The reason being is that my job is to be a problem solver. Helping customers with plumbing issues and the gratitude they express is very rewarding.
The appreciation and the relief that clients show when we have taken care of a plumbing issue that has caused them stress or an inconvenience.
Highlights
Photos and videos
Reviews
Charles A.
Frequently asked questions
What is your typical process for working with a new customer?
We ask questions and some pictures if possible pertaining to plumbing issue in hand to give us an idea of what the issue might be. We will provide them with a verbal quote to dispatch us to investigate problem further. Customer agrees by sending text or email to comfirm the services and terms. Once issue has been found we will provide quote onsite with a break down of what to expect.
How did you get started in this business?
Started digging trenches for a plumbing company in riverside and worked myself up to becoming a plumber installing the waste, water, vents and gas systems in tract homes. When economy downturn started our industry was greatly impacted. Fortunately my experience helped in getting me hired with a fire sprinkler company that was looking for somebody with a plumbing background. With my plumbing experience fire sprinkler pipe fitting became easy to pick up and understand why it's important to maintain these life saving systems. Was with the fire sprinkler company for 12 years and was doing plumbing work on the weekends and occasionally the fire sprinkler company will have some plumbing jobs that I would take care of. Started the business due to my client base was growing.
What types of customers have you worked with?
I have worked with homeowners, business owners, property management companies, churches, HOA, apartment managers and restaurants.
What advice would you give a customer looking to hire a pro in your area of expertise?
Make sure you know exactly what the job entails for example how much of an inconvenience is it going to be and for how long, ask your pro. Problems may come up during the repair make sure you know that and let your pro know that any extra work needs to be approved by you before continuing, you dont want unexpected charges. Make sure you have agreed on the price/rate of service call or repair.
What questions should customers think through before talking to pros about their needs?
What type a leak is it? Drainage or Water? Outdoor or indoor? Under slab or raise foundation? Constant leak or occasional?