We are a home warranty company that also offers services such as HVAC, Plumbing, electrical and appliance repair to non warranty customers as well.
We help homeowners when systems breakdown in their home. It is our joy to turn those customers that are upset about a broken system, into happy homeowners!
Platinum Home Warranty has provided a peace of mind. We have had nothing but exceptional customer service. Highly recommend.
Very pleased! Platinum Home Warranty has awesome service. Always helpful, courteous, and timely.
As home warranties go they're pretty good in my opinion. I've only had one other company and they were HORRIBLE. I've had a few problems with PHW but they are always resolved and the original issue is fixed as well. I have recommended them to my neighbors and would do so again.
Fair, honest, reliable, communicative and friendly!
This company is always prompt and the maintenance crew always very knowledgeable, courteous and very professional. I have used them for nearly three years now and plan on renewing again this year.
They were very fast and resolved my appliance and pool equipment repair and replacement with no issues. They have been the best home warranty company that I have worked with.
I had 2 separate repairs. Both repair technicians were very knowledgeable on their jobs. The plumbing was done quickly with great results. The appliance tech was also very good. He was not able to repair my oven but he assured me he would do the paperwork to do every he could do to solve the problem. Kudos to both.
This is without a doubt the best home warranty company I've ever dealt with. My wife and I bought a home 8 months ago and have had several issues with it. Platinum Home Warranty hasn't hesitated to fix and provide top-notch customer service and follow up. The reps in the office are the nicest people, considering all they probably go through with complaining people all day.. If you're looking to purchase a home warranty, I would recommend them, well worth it.
They cover a wide range of services and are friendly and good at what they do. I'm in my second year using them for our condo and have been pleased - will continue to use them each year.
They always seem eager to help and great listeners. I will continue using the service.
Very professional and courteous service. The technician kept me informed throughout the entire process from beginning to end.
We have no complaints with Platinum. They are extremely quick at setting up appointments to have any issues resolved in our home. We've been very pleased with whom platinum warranty contracts. We've had two people come to our house: an electrician and someone for furnace maintenance. Both were incredible! Very knowledgeable, kind, took their time and made sure they completed a thorough job. The electrician, Sean (or Shawn??), was seriously the best and I'd recommend him to anyone! He is so hardworking and so phenomenal at his job. The company is lucky to have him contracted.
The plumber Tony has been great! Friendly, knowledgeable, professional, and helpful. He has gone above and beyond, giving me tips and sharing his knowledge on plumbing and even some non plumbing issues. As a new first time home owner, this is very much appreciated.
Every time we call, we get the best service. The techs always show up on time and are very knowledgeable. We are always satisfied with the service.
Everyone is always very friendly and helpful. The techs are always on time.
The employees, they are very friendly and professional. Also, they make every effort on fixing the issue in a timely manner. They update you with the progress and call to make sure the service was completed to your satisfaction. I will continue to use Platinum Home Warranty in the future!
The service man was there on time as promised and he completed all the work in a professional manner. Then, he cleaned up before he left. Even better, I called him later with some questions and he took all the time necessary to answer all my questions without making me feel rushed!
Professional staff. Easy appointment scheduling. Professional technicians. Quality service.
Never had an issue every time I call they take care of the problem thank you platinum home warranty
Every time I called they took care of the problem right away thanks platinum home warranty
Platinum Home Warranty has been great! They are quick to respond and come out for any issues that arise. So far, we've called them 3 times and all 3 experiences have been exceptional and all issues were resolved (as well as we were educated on how to prevent more issues moving forward). Great company and service!
Platinum Home Warranty once again has come to my rescue!! Great work! Maggie Pearson
The service people are prompt and knowledgreable.
Loved the service received.
I called Platinum Home Warranty for what I thought was a small leak through my kitchen wall to the outside patio. They came to check, explained to me they had to cut the wall open and asked to wait until the 2 days of rain passed since I didn’t want to make the problem worse by opening the wall and having more damage. When they did open the wall they found a problem that must have been going on for months. As a new homeowner it really concerned me. Brittany (I think that was her name, sorry if it wasn’t) spoke with the onsite plumber and contacted me. Within 3 hours they had a water abatement team on site who immediately cut the water, pulled my cabinets and began the drying process. That took 4 days, she then helped me find a contactor to help fix the walls and replace the cabinets. When the plumbers were finally able to find the crack, it wasn’t as bad as we had all originally thought but there was no way they would have seen it without removing all the cabinets. When they isolated the problem it was fixed in 90 minutes. Both plumbers, the abatement team, contractors and ESPECIALLY the office staff who helped me and kept me as informed as possible. All of these steps took about 14 days, but I feel that is a VERY short turnaround time for all the did. I am nothing but impressed with Platinum and their staff.
Lisa & William Close
Excellent Customer Service
Lisa & William Close
Professional , Excellent Customer Service ! Service Tech’s Awesome.
Great Service and Friendly Agents
Shortly after moving into my new home, I began to experience problems with my hot water heater to which Platinum replaced. This was truly a relief. The team was organised in their scheduling and where able to fit me in quickly. The gentlemen who installed the new hot water heater had complete command over pluming in general and hot water heaters. Thank you Platinum for proactively taking care of the hot water issue. Deborah
The process is easy. Service is completed by qualified individuals, quick turn around time from initial call to actual service repairs.
Making appointment was easy and service provider was courteous and knowledgeable about dishwasher being serviced.
Being able to contact them and get an appointment right away.
Thank you for being quick and courteous. I plan to renew my benefits in the upcoming year.
I just got a home for the first time and had a major issue with the home's plumbing shortly after moving in as well as a leaking water heater and Platinum Home Warranty was there to help as quickly as I called. My problem was solved quickly and professionally, the representative over the phone and the site technician that visited my home were both patient and knowledgeable about the entire situation and any questions that I had. It all went by fast and smooth. I highly recommend them for any new or existing homeowners. 5 stars for sure!
Responsiveness, thorough service, courteous staff.
Have covered me since I bought my house. I have the comfort of knowing they are there if I need them.
We have used them for several years and they get better all the time. They use top notch vendors who are professional, courteous, prompt and competent. I wouldn't use any other warranty company.
We switched over to Platinum Home Warranty from another company and it was the best move we ever made! They are friendly, respectful and do an excellent job! We have had absolutely no problems since switching over and they even do free checkups to verify your heater/air conditioner are running properly! I highly recommend them!
Responsive. Professional. Thorough. Timely. Not just once but every time we've had reason to request service. Highly recommend.
Our service was easy to schedule and handled in a timely manner and the tech called to let us know when they were on their way (love that) and solved both plumbing problems we had, exceeding our expectations, and even gave us tips on how to solve another small one on our own.
The service representative was on time, knowledgeable, informative, and cleaned up the work area.
Refrigerator went bad and platinum home warranty fixed it quickly
They were very quick to respond to my request and everything was taken care of without any need to follow up. Not like any other home warranty I have ever had. Love the service.
They are friendly and professional. They try hard to get your problem fixed fast.
I love this home warranty company. Platinum gives first class customer service. Had 2 other home warranty plans in the past American Home Shield, which was just okay and HMS which was a RIP off. I will keep Platinum from now on.
I have tried several Home warranty companies and Platinum is far the one I favor most...Their customer service and coverage is top notch..thanks Platnium home warranty !!
I have used Platinum home warranty for 2 homes and have never had issues. Customer service reps are always friendly and helpful in getting my problems resolved. The technicians that are sent to my homes are knowledgeable and professional. I like the fact that Platinum offers heating/cooling checkup twice a year to keep my AC and Furnace in top shape. I would recommend Platinum Home Warranty to anyone that is looking for a warranty company.
Great service, they did but they said they would do
Very personable and friendly professional service. They have sent reliable businesses to fix our issues. We have been very pleased with this warranty company.
Teresa Laporta Hill
Friendly, easy to work with, and affordable! I have renewed my policy 4 times and will continue to do so! They provided a peace of mind to a homeowner!!!
Tony the repair man was awesome, very polite and knowledgeable . Thanks very much platinum
Extremely communicative and friendly. They follow-up, send quality techs that are in uniforms, they call ahead and identify themselves, etc. PHW goes that extra step to do it right. We've had several issues this summer and I'm so thankful we had their service - quality repairs, very timely.
Platinum Warranty is the best warranty company I've ever had! They go the extra mile to insure you're happy.
They were very fast in getting everything fix in a timely manner. I am going to stay with company for a long time. Thanks
Plarinum home warranty , i feel is a reliable company, i had other home warranty, platinum has the best techs, and prices, I will renew my contract next, and tell a friend.
We purchased our home 3 years ago (home is currently only 4 years old). I woke up one morning (about 4:00 a.m.) to the sound of leaking water. After some investigating, I found the leak behind the washer. It was not leaking on the floor, but I was unsure where it was coming from. I was afraid that the heat pump unit (which is located immediately above the washer) was leaking water into the ceiling. I immediately called Platinum Home Warrant and reported the issue. A plumber was sent to my house that same day. He found the leak to be an issue with the soft water unit. He shut down the leak and had Platinum Home Warrant call in a soft water unit specialist. The specialist arrived later the same day. He diagnosed the problem and called it in to Platinum. Platinum assessed the problem and immediately approved the replacement of the soft water unit. The replacement was installed the very next day and was a much better unit than the previous one. The soft water specialist was so impressed with Platinum's service that he stated his desire to change his home warranty policy over to Platinum! Excellent service! Couldn't have asked for a better outcome!
Platinum has been excellent to work with and the companies they contract with are great too. I have called Platinum thus far for three separate things that needed fixing in my home and am very satisfied with not only their service and attentiveness on the phone, but also the companies they contract with have been great! The repair persons have been prompt, friendly, communicate well about what needs fixing and how long it will take. Honestly I was surprised by the quality of service I got from this home warranty company.
Platinum Home Warrenty is an honest business against strong competition. My house has an attached casita, the others mumbled about how they treated this Casita. Platinum charges a fee to add the Casita, with associated heat pump, etc. As a Real Estate agent, I have access to a variety of plans. This is the one I choose.
Great experience with our winter inspection with Platinum Home Warranty. Look forward to continued good service !
Each time we've called, we've been given good information about the particular issue and what may or may not be covered. After we've decided on using Platinum Home Warranty, they have called us back to check on whether the vendor followed through.
I have had my home warranty with them for several years and have used them many times. They have always been prompt and professional.
Fast service courtois staff
Service was great and quick.
Their service & personnel are great
Their service was fast and on-time. They did not quibble at having to replace my hot water heater. The representative was very professional and left my garage cleaner than when he came. I highly recommend.
I have had a Platinum home warranty for a few years now. I continue to be impressed by the level of service and how quickly the resolve any issues at my house. Thank you Platinum!
I had another home warranty company for 12 years until I switched to Platinum Home Warranty and it was clearly the right choice. I've two home service calls and the expediency and efficiency from Platinum was great. But more important, the service providers with whom they contract have been excellent. Just yesterday I had my garbage disposal break, and within 24 hours of the call, they had the service guy out and work was done in 30 minutes. That would never happen with my other warranty company. I'm so glad I made the switch.
The office staff and the technicians are so helpful. They have come through when I needed a repair.
We recently purchased a home, and was referred to Platinum Home Warranty by our real estate agent. We purchased the warranty, and we are sure glad we did. The first day we were in the home, our kitchen sink started to leak. I was worried calling them, that there would be an issue, but they were so friendly and professional. They answered the phone on a Friday, and a plumber was sent out on Saturday. This was such a relief, and our problem was taken care of very quickly. There was very courteous employees to help us over the phone, and the plumber they sent out was very knowledgeable and helped us with our issue. I will definitely be renewing our warranty when it expires in a year.
The prompt, thorough, and professional service. Platinum sets the standard in home warranty!
I have renewed three times now and have referred friends as well. I have always been happy with their service and the providers they have sent to my home. The servicemen are professional, polite, neat and complete their work in a timely manner. When a service has not been covered, they have always been great about referring me to a partner provider and I have been given a great rate because of my home warranty. I cannot recommend them higher!!
I like that they are able to find the right local vendor/contractor to effect repairs
Platinum Home Warranty service was speedy, polite, friendly, and most important fixed my issues the first time and did not need a return visit. They also inspected my furnace for free and actually inspected both of them. They didn't try to make something up that was wrong to get business, they did the free inspection and all was good. They will do a similar inspection in the spring free of charge for the A/C units. The service technician was friendly, professional, knowledgeable, and offered suggestions for maintaining the system. I am sure to renew my policy at the end of the term.
We've been with PHW since the summer of 2017 and had a few service calls and checkup calls that went great! Very good experience with this company.
Efficient, friendly professional service. Very prompt and the follow up is great. Would highly recommend.
I moved into a new home a few months ago and have used their home services a few times. Their repair man and office staff are friendly, professional and prompt. I also was glad I was able to get my heating checkup for free and it didn't cost a penny!
I have had a warranty on my house since I bought it over 2 years ago and have been thankful to have this warranty to cover unexpected appliance and pool issues. The staff is courteous and helpful and the technicians they have sent to the house for repairs have been great!
Fast, friendly, effective. Treated me like they value my business
Ray was very professional and explained everything to my wife. Thank you Ray
I've always found the call center representatives to be very friendly and helpful when I call in!
Platinum Home Warranty has always provided me the best service for covered items in my home warranty. They are responsive to service calls with serivice techs who are curteous and respectful of my home and property. If you are looking for a reputable Home Warranty company, Platinum is the one I recommend.
Professional and easy to deal with
. All of the technicians and office personal is incredibly knowledgeable and professional!
The problem was fixed with in a very reasonable time.
I am extremely happy with Platinum Home Warranty. They were friendly, courteous and got the job done quickly I definitely will renew my policy with them
fast, friendly service!!! great piece of mind knowing they have your back!!!
Platinum has been a great company. A lot better than the rest. They are professional, attentive, and friendly. They also have friendly and knowledgeable service men.
Good company. Good employees and service. Will renew next year.
Anytime that I call PHW they are prompt and courteous. They know the urgency of home issues and always do their best to accommodate.
Great company to work with! Quick, polite, helpful, definitely recommend them if you want a home warranty!
I purchased this warranty when I bought the house. It was a great decision. Response was quick, service was good - happy camper.
Very fast solution to our claim
Platinum Home Warranty has exceeded my expectations and then some! I would recommend them to anyone who is looking for home warranty and the peace of mind that comes with it. I use their services for my primary residence and my rental property. Their staff took personal interest in my calls and services need; they truly care about what we're going through. They are the best!
I love Platinum home warranty they were quick to get technicians to my home to repair my AC unit. Platinum Home warranty has saved me and my home numerous times and the co pay is very small compared to my friends. My friends said there home warranty they had to wait a week to get someone to there home. Mine was in the same day. I highly recommend Platinum Hime Warranty and I will continue to renew my policy!! 😁😁😁😁😁
This company came as a warranty on the home we just purchased. So far they have been great and easy to work with. We used the warranty to have the house re-keyed; the contractor was amazing and the warranty company followed up with us afterwards to ensure everything went smooth.
Wonderful customer service. They were always able to get someone out quick. They even sent someone out a second time free of charge when the issue wasn’t resolved properly the first time. Great company to work with. Definitely recommend.
Very friendly, quick response. I especially appreciate that Scott came to my home to supervise the new air conditioner installation so I could stay at work.
Platinum Home Warranty is one awesome company! They have amazing customer service. I called with a plumbing issue and they helped me get a time and day that worked for me, right away. The repair man that came out was very knowledgeable, answered all my questions and was done with the job in no time at all. He was friendly and efficient. Then I got a call asking how my service was and if I had any problems at all. I have had other home warranties and had many issues with them. That's why I switched and I am very happy. I recommend PHW to friends, coworkers here in Arizona. I tell my family in other states about PHW and they wish they'd have a company like them there. 😊
Great experience working with Platinum Home Warranty. They took care of my AC issue for me. Satisfied customer.
Quick to send a technician out to take care of my issue. Customer service was friendly and easy to deal with.
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