Heidi's Historic Home & Pet Care, L.l.c.

Heidi's Historic Home & Pet Care, L.l.c.

24 years in business

About this pro

I am one of the longest standing pet care providers in AZ. When I started my business back in 1998, I only had two other competitors that were offering professional pet sitting/dog walking services. I have been in business consistantly since then, which says a lot - experience is everything.

I go above and beyond for each and every client that I have. Each client receives something special that I dont offer or list on my site. This is because each client has their own special needs and I cater to those specific, indivual needs at the time they arise. I understand how difficult it is to leave your pets with virtual strangers & as such I'm very sensitive to this, which is why I started this business to begin with. I too was having a difficult time leaving my pets behind at typical kennels, as when I would arrive home to pick up my dogs/pets they would be so traumatized or sick from the other dogs. I would find it very difficult to enjoy my vacations, worrying the entire time I was gone. It was at that point that I made the decision that this was the career I needed to be in and passionate about...for the sake of all other pet care owners and their pets. One of the many ways I try to relieve my client's worry is when I first arrive to a home or take in a boarding client I make sure I take lots of pictures and check in right away with my clients, so that they can feel reassured that their pets are safe and well cared for. And, I continue to check in throughout the time I'm hired to care for the pet.

I also offer more services to choose from than the average pet sitter. I offer Cage-Free Doggie Day Care & Cage-Free Boarding in my home, as well as Daily Dog Walking & In-Home Pet Sitting services.

Obviously to continue to be successful in the same industry/career for 20 years straight (next year, 2018) I have to absolutely love what I do! Who wouldn't love to be paid to pet and love on animals all day long! It's rewarding when I hear from my clients that they can finally feel comfortable leaving their pets (children) with someone, knowing they will be cared for (and spoiled) the same way they do when they are with them...if not more!

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Phoenix, AZ 85006
Email verified
Phone verified

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What is your typical process for working with a new customer?

The first step if for the new client to fill out my contact service form on my website. Once I receive this form I then either email them or call them back directly. At that point we move on to scheduling them for services. If they are an established client, they simply fill out my form, or text or call to book services.

What education and/or training do you have that relates to your work?

I am college educated and have worked for many corporate style companies in professional roles for many years prior to starting my pet care business - Heidi's Historic Home and Pet Care. However, my direct experience in regards to my pet care career is simply working with animals of all kind since I was a child.

Do you have a standard pricing system for your services? If so, please share the details here.

Yes, I do. And, they can be found on my website under each specific service at: https://heidishistorichomeandpetcare.com/

What advice would you give a customer looking to hire a pro in your area of expertise?

Do your homework. Make sure that you not only find someone who carries business insurance, but also who has a professional web site and testimonials from other clients (first, last name and city in which they reside) on their site. Then after you've done your due diligence in asking the right questions, making sure this company/person has many years experience behind them, ultimately you need to feel comfortable with this person. As hopefully this person/company will be your go to person from that point forward, for years to come. It's also important to remember that just like yourself, people are fallible - they make mistakes too. Judge these services based on your overall experience on an on going basis with them, and not simply one single event or incident that you feel they could have done better. It's very difficult to find a quality pet care provider, just like it is to find a child care provider, that you can trust. So, when you do, hold on tight! The relationship you establish with this person/company works both ways. You are being interviewed by them just as much as you are doing the interviewing, believe me. For myself, I base whether or not to proceed with a new client on how I feel around this person - what is the energy this person brings to me and the table. If it's a negative energy, life is too short to subject yourself to that.And, the beauty of owning your own business is that you don't have to work with people who do not appreciate you and your efforts with them and their pets. I go above and beyond for my on-going clients who have been loyal and continue to use my business year after year, therefore I too want to be appreciated for what I provide and all that I do.

What questions should customers think through before talking to pros about their needs?

They should write down all questions before reaching out to a pet care provider, so that they don't forget anything - just like you would do before you go see a doctor. They should be open about their expectations and what they are comfortable with. And, also realize they should try and not take the questions they are asked by the pet care provider personal. I've found that when I need to go over a series of questions on the phone prior to meeting a new doggie day care or boarding client that sometimes the person I'm asking them of may get a little defensive with answering my questions. I believe this comes from being proud or protective with your pets, just like you would with your children. It can be somewhat daunting - an overwhelming process to go through when trying to find the best fit for you and your dog. You're basically letting a stranger into your home and your life. For example, I have some clients that I see three times a week, every week for years that come to my home to drop off their dogs for doggie day care. This is why is so important to establish a good relationship upfront with this person, knowing that if you're lucky and you've found someone you can truly trust, you will most likely be in each others lives for years to come.