Fetch! Pet Care

Fetch! Pet Care

87 employees
20 years in business

About this pro

Fetch! Pet Care offers friendly, neighborhood pet care, provided by loving and caring individuals skilled in delivering reliable and professional service. We are DC's premier in-home pet care service, offering dog walking, overnight pet sitting, concierge services, GPS tracking and care for special needs pets of all sorts in the comfort of their own home 365 days a year/7 days a week. Fetch! Pet Care serves all of Washington DC. Our Pet Care Providers are W2 employees, with clean criminal background checks and have full bonding and liability insurance. Give us a call today so we can learn more about your fur babies! "We've Got Your Tail Covered!"

Each of our team is passionate about the pets in our care.  We love what we do each and every day.  Where else can you get puppy kisses and kitty purrs at work?  

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Arlington, VA 22207
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What is your typical process for working with a new customer?

Our very first step is to learn about the new client and their pets.  Understanding pet care needs and expectations upfront really helps us customize a service plan that will cover all the bases.  Our MyFetch! system allows clients to create their accounts, update pet information, request service, pay their bills, and communicate with their Fetch! provider.  Our technology is a tool that makes our experience better, but it never replaces the human interaction that makes us great.  

What education and/or training do you have that relates to your work?

Our team has been in business for 17 years.  Our client service team at the office has over 40 years of combined pet care service experience.  Every client and their pets are important to each of us.  We are successful because we treat every new client like they are our only client.  

Every member of our team is a W2 employee.  We never use 1099 independent contractors.  

Do you have a standard pricing system for your services? If so, please share the details here.

Our services are competitively priced based on the DC Metro market.  Each service has a fee that's based on the length of time and number of pets.  We offer a very generous discounting program that can reward any client.  It's based on usage in a calendar month.  Use us more and earn a higher discount from 5% to 20% off!  

How did you get started in this business?

By accident!  I was a Fetch! Pet Care client when I got my first dog as an adult.  After four years I purchased the company and never looked back.  Passion for excellent pet care and client experience is my primary driver every day.  

What types of customers have you worked with?

All types.  We have a lot of VIP clients including cabinet level government officials so we are used to working with the USSS background checks, etc.  Most of our clients are just like us:  they want loving care for their pets for a fair price.  

What advice would you give a customer looking to hire a pro in your area of expertise?

Do your research.  There are a lot of folks out there that do not have the same background and experience.  Make sure a company has been around a long time and has local management.  Ask them what happens if your sitter gets sick.  Ask them if their sitters are employees.  These details matter.  

What questions should customers think through before talking to pros about their needs?

Ask them what happens if your sitter gets sick.  Ask them if their sitters are employees.  These details matter.