Service General

There are many electracal issues that can be resolved by informing the customer how to conduct their own preliminary investigation. A tripped circuit breaker, a tripped GFCI device, a switch controlled wall receptacle, a switch serving a lighting lighting fixture also controlled by a photocell or motion sensor, are just a few examples. I feel guilty taking money from folks when, if they knew just a little more about the possible cause of their issue, they could have easily resolved it themselves.  If I can help walk them through checking for these common fixes over the phone, thereby saving them the cost of a service call, it pays a divident in inspiring confidence in our firm the next time they have an electrical need. 

If they do require our services, I start by advising them of our service fee and hourly rate.  If they have an installation project in mind, we offer lump sum quotes, with a rebate for the service fee if the quote is accepted.  I also explain the difference between a trouble call and an installation. 

A trouble call involves investigating, identifying and repairing the cause of an electrical issue of unknown origin. Since the cause is unknown, a quote for correcting the issue cannot be provided because the amount of labor and material required is not quantifiable. 

An installation or project involves a predetermined scope of work, combined with a bill of material, fixtures and equipment required to complete the installation.  The quote will usually involve a site survey to determine the scope of work and material requirements of the project. The site survey will involve measurements, structural details, accessibility to work areas, and a discussion of various options available with regard to aesthitic and color options, fixture and wiring device styles, diming and smart controls, and value engineering options. If the customer accepts the quote prior to its expiration date, the original service fee collected at the time of the survey will be refunded in full.

Master Electrician since 1995

Residential customers are charged a $25 service fee per invoice. The hourly Trouble Call Rate is $75 per hour for one technician.  In the unlikely event a second tech is needed, the rate is $55 for each additional tech. Any materials used will be itemized on the invoice, and taxed in accordance with the local tax rate.  

A trouble call involves investigating, identifying and repairing the cause of an electrical issue of unknown origin. Since the cause is unknown, a quote for correcting the issue cannot be provided because the amount of labor and material required is not quantifiable. 

An installation or project involves a predetermined scope of work, combined with a bill of material, fixtures and equipment required to complete the installation.  The quote will usually involve a site survey to determine the scope of work and material requirements of the project. The site survey will involve measurements, structural details, accessibility to work areas, and a discussion of various options available with regard to aesthetics, color options, fixture and wiring device styles, diming and smart controls, and value engineering options. If the customer accepts the quote prior to its expiration date, the original service fee collected at the time of the survey will be refunded in full.

I started in the trade as a service electrician, and through my years of vocation with several firms, compiled a resume with roles as estimator, project manager, service department manager, dispatch & customer service manager, safety director, warehouse/inventory manager and lighting design & sales. From service and repair, to design build, to business management, I have literally participated in every facet of the electrical industry.  Let us put that experience to work for you.  Learn the advantage of retaining an electrical firm with good people, who do good work, and take a personal interest in your project from start to finish.

I have worked with every personality type and every type of pet.  Let's face it; pets are people too!  At least, that's how their owners think of them. 

I have also worked in every environment, from residential, to commercial, to industrial, to park and recreation, and marine.

Ask questions... all kinds of questions.  That's the best way to guage experience.

Just describe your need or problem issue as best you can with as much detail as possible.  An experienced professional will guide you from there.  There should be more questions coming from the professional than from the potential customer.