About
Hardwood flooring is all we do, and we have been doing it with distinction for over 30 years.
I personally like working with people, and fixing up old things. So often we overlook beauty when it simply needs to be brought forth.
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Caramella D.
Frequently asked questions
What is your typical process for working with a new customer?
I generally like to take a look at the work, although ballpark estimates can be done as well. There are frequently questions about the best finishes, time required and dust. If dust is an issue, we do offer dust control sanding. I myself was impressed at the efficiency of the machines.
What education and/or training do you have that relates to your work?
I have a fine arts background, and complete all the work with my crew. I do not 'send someone out' to do the work.
Do you have a standard pricing system for your services? If so, please share the details here.
Work is estimated by the square foot. For smaller jobs I sometimes encourage customers to find another room to do as well, since a big part of the costs are fixed, thus doing two rooms instead of one may not cost too much more.
How did you get started in this business?
In 1985 I was living in San Francisco, attending art school, I ran into an acquaintance from West Philadelphia, he set me up with the outfit he was working for doing hardwood flooring. Barton Brothers Flooring. Good guys.
What types of customers have you worked with?
We have had all types of clients. From gymnasiums to small kitchens. Institutional, residential, and retail. Our crew did many Gap store and Banana Republic stores back in the 90's when they were a client. Homes in Center City Philadelphia, High rise apartments, Main Line homes, Country homes as far as Macungie Pa., we have traveled to Boston and Washington DC to complete projects, and even projects in the Hamptons. Springs, specifically.
Describe a recent event you are fond of.
I get personal satisfaction from renovating floors, especially ones that looked terrible before I started. Not so long ago we were lucky enough to be invited to a project in Elkins Park. A lovely old home, nice floors in need of some TLC. Our bid was competitive, we finished the work on time and under budget, as some of the expected costs did not materialize. The client was happy, the crew was happy, I think even their dogs were happy. Although one did bite my ankle.
What advice would you give a customer looking to hire a pro in your area of expertise?
Check references. Just because a bid seems 'cheap' does not mean the work will be substandard. Contrawise, just because the bid is high does not mean the work will be exceptional, (like my work is)
What questions should customers think through before talking to pros about their needs?
Remember your budget, and do not overspend. One more reason to renovate old floors, rather than replace.