Queen City Plumbing.
About
How and why we stand out: At Go To Guys Drain Services and Home Improvement, we understand how frustrating it is to experience problems from a simple drain back up or wanting to update or renovate your home. The frustrating search for a experienced team who can resolve your issues at a fair and honest price, while also explaining everything in detail is over. We are your "Go To Guys " from curb to counter we do it all.
As a technician a who has worked at two of the largest plumbing outfits in the U.S.A 🇺🇸, I understand that a simple clog can turn into 300-400$ dollar problem easily. The simple fact of the matter is these companies are not special!!! While they do quality work, not one size fits all and some people simply cannot afford to pay 400$ to have a drain cleared- not to mention most companies still charge regardless of if they're able to solve the problem or not. At Go To Guys if we can't open your drain we don't collect a cent! We understand that every job whether it's cutting grass, removing unsightly garbage ,debris or responding to an emergency backup every job is the opportunity to make a lifelong client and friend and make a lasting impact In someone's life.
We have the knowledge and skillset to diagnose and solve your problems at an extremely discounted rate. We always make our pricing clear so there is no confusion. We service the tri-state area helping customers reclaim their homes and bathrooms. We want to take care of your problem and your house which is why we offer free home inspections and estimates all while laying down tarps and wearing foot covers to protect your floors. We may be small but we take pride in knowing that we've helped hundreds of people over the years in our service get back to living life and not worrying about their residential and commercial problems. From emergency drain cleaning to simply cutting grass or doing routine maintenance the Go To Guys can do it all ! Thanks taking the time to read about us! We look forward to solving your problem and being your go-to guys! When you need experience and understanding without breaking the bank call collaborative remodeling group
Giving somone peace of mind. Having drain or any maintenance issues can be one of the MOST stressful things you encounter as a homeowner. Being able to resolve problems in a quick and efficient manner is essential to not only your home and bathroom's condition but your health and safety (including pets). Draincare and maintenance of any kind is the lifeline of your home . Without proper maintence a sink drain can quickly back up with waste water and affect your health and living conditions. Our job is to remove such saftey hazards so that you and your family can resume your lives without wondering if the next time you flush the toilet or wash your hands if your going to have a soaking wet mess coming through the ceiling or onto the floor. Knowing that people trust me to solve these problems is an incredible honor, one that we do not take lightly . We pride ourselves in the work we do for people . It allows us to make a fair living while also helping our customers solve problems or update their home to its full potential.
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Frequently asked questions
What is your typical process for working with a new customer?
1. Assessment of needs to protect home and assests and outlining a plan to safely resolve the problem.
2. Explain the process and work to be done to set an expecation for our customers. Nobody likes surprises. While we are able to handle them, we strive to have your questions or concerns answered before the work begins and is completed.
3. Complete all work and leave customer's home happy and clean. Address all problems before and after the work is completed. We survive based off of your reviews, and that's why we try so hard to earn good ones from you by doing good, honest work.
What education and/or training do you have that relates to your work?
A combination of of 10+years of emergency sewage service and trade work.
50+ hours of saftey and drain training every year.
We constantly attend Home Care Expos and conferences to see the best devices and tools to use in your home.
Do you have a standard pricing system for your services? If so, please share the details here.
Every job is different which is why we assess the problem first and then give a price based on the situation and possible solutions.
How did you get started in this business?
My career began as a commercial and residential service plumber for the largest plumbing outfit in the US. There was good days and there was bad days there are days when I worked hard and got the job done and days where I work hard and ended up soaked and in my van wanting to cry wondering what choices I have made to get me here. But at the end of the day service is in my blood and helping people through my service truly is my passion.
What types of customers have you worked with?
We serviced all types of customers regardless of the neighborhood or financial status we will always take a look and give you our opinion.
What advice would you give a customer looking to hire a pro in your area of expertise?
Cheap is not always the best, and expensive does not always guarantee quality!! Look for someone who is reasonable, can explain the work process, and truly respects you, your home and your unique situation.
What questions should customers think through before talking to pros about their needs?
Customers should try and ask as many questions as possible including why did this happen, how did this happen could this have been prevented, can we prevent this again in the future and what are the different options to solve the problem the proper way. Customers should also ask about the pros and cons to each solution and pricing options.