Transform Home Improvements
About
In an industry beset by a major complaint rate exceeding eighty percent (80%), it is, perhaps, more crucial than ever to partner with a home improvement professional having the policies, procedures, and processes in place to head off those situations that are otherwise easily avoidable. Your home is one of your largest investments. Shouldn't you be able to upgrade it without worry?
Our company has combed through the complaints and lawsuits associated with the home improvement industry and has developed proactive policies and processes which all but eliminate the hassle often associated with home improvement projects. We successfully complete more than 10,000 installations each month. Our experience has taught us how to minimize the impact on your day-to-day routines.
• All installers are directly known to the company (it may seem odd to have to say that, but it's an issue in the industry)
• All installers are licensed and carry all requisite certifications.
• All installers have been licensed and certified for no less than seven (7) years.
• All company employees are comprehensively FBI background checked.
• All installers are covered by insurance, including workers' compensation, property damage, and *public liability*.
I offer complimentary, no-obligation consultations to homeowners in our service area who are either in immediate need of installation (or are seriously considering the replacement) of residential HVAC products/systems.
Discover why 60%-70% of our business is repeat and referral.
I know that it sounds cliché, but it *is* true that everyone's situation is unique. My day is truly made when I can help a homeowner in need with a fantastic experience which gives me confidence that they will be certain to refer others and to provide a short testimonial so that more people can know that not everybody is out there to take advantage of people! We're professional, we're responsive, and we do it *right*...the FIRST time.
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Frequently asked questions
What is your typical process for working with a new customer?
My goal is to first understand the scope of your needs through a focused discussion. This involves my prospective client's answering some basic questions to determine whether or not there is a "match" between your needs and our ability to solve your challenge...to find out if there's a "fit."
If it's determined that our company can help you, we will arrange a time for us to meet during a complimentary in-home consultation. As a general rule, if we've determined a "fit" ahead of time and in the absence of anything out of the ordinary, you can reasonably expect this to take approximately 60-90 minutes, give or take.
If we both decide that we're the right fit for you and your needs and we decide to partner, in most situations, your installation can reasonably be expected to be completed within a week from contract.
Do you have a standard pricing system for your services? If so, please share the details here.
Our company utilizes what is known as "Everyday Fair Pricing." This means that for the exact same materials, scope of work, labor, etc., you, your neighbor, the guy down the block, the woman across town, etc., will all pay the same price. For the exact same job, we believe that it is unfair for one person to get a different price than the next simply because one was a "better negotiator" than the other or one has a more expensive car in the driveway than the other (hard to believe we even have to mention that, but it does happen in all walks of home improvement) or any other similar nonsense. If we can do a job for Person "A" for a lower price than the exact same job for Person "B," why wouldn't we just give Person "B" the same lower price than we gave to Person "A"? That's an unfair business practice.
While it's not really possible to give quotes over the phone (you wouldn't expect your doctor to adequately diagnose that rash on your arm without an examination, now, would you?), we may be able to determine if there is a reasonable "fit" to be found...our company for you, and you for our company.
When we do come out for your complimentary in-home consultation and get to discussing pricing, after we've had a chance to look over your situation, what we provide you with is a quote, not an estimate, and every homeowner should be familiar with the difference between the two, especially when it comes to what the buyer can be held liable for when a contract is executed based on an estimate.
What types of customers have you worked with?
We work with homeowners on residential properties and projects from the most urban to the most rural. Please know that we do not perform any commercial work, nor are we a wholesale parts supplier.
When it comes to our "target audience," I usually make an analogy, using HGTV's popular show, "Love It or List It." Our company's customer really is more the "Love It" variety than the "List It" one. Although we're happy to entertain requests for information from those people who own rental properties, those selling their homes, and those rehabbing/flipping, we generally find that, more often than not, we're just not for them (and that's perfectly okay). Most of our customers are people who are looking to improve the comfort and efficency of the home in which they live and intend to stay.
We are also fairly unique in that we work with numerous lenders, so while we cannot absolutely guarantee approval, we are able to offer financing to people from "A+" credit to those rebuilding theirs.
What questions should customers think through before talking to pros about their needs?
• If you plan to stay in your home, for how long?
• If you plan to sell your home, what's your intended sale timeline?
• Is there anything special about the construction of your home that the provider should know about beforehand, which could materially affect the project's trajectory?
• Why are you looking to do the project you're considering?
• What 2-3 things might present a true barrier to making your project happen?
• Is doing nothing an option?
• In what kind of a time frame are you looking to have your project completed?
• Are all stakeholders/owners on board with the project?
• Have you done any preliminary research into what it should realistically cost to do your project before you call a professional out for a consultation? (HomeAdvisor, HomeWyse, Cost vs. Value, Modernize, and others are good resources in most cases)
• What is more important...getting multiple, multiple estimates, or finding a company that you know you can trust?
• Do you understand the difference between "price" and "cost"?