The greatest issue encountered by the consumer when facing a home service need is not just the credibility of the service provider, but the fear of just who's coming into their home. The wrong individual can leave your domicile feeling violated and uneasy. At Adonai Appliance we take great pride in knowing that we will leave your home with a greater serenity than what we found upon arrival. Aside from that, our yearly factory undate courses keeps us up to speed on the technological changes in the appliance industry, so we'realways able to understand your issue
The appliance industry is one that isfilled with fly by night, advantage takers that rarely know or understand the range of the industry, therefore many that dive in for service needs do so reluctantly. Knowing this reallity brings a great level of pleasure in seeing the customers disposition at the end of a service. It's great feeling to know that in most cases we have more than met the expectation. And most of all, made a customer for life.
Very honest man.
Friendly, took his time, Professional.
Our first endeavor in customner care provisioning is to make a sound assessment of the issues with the appliance. Every appliance dosn't meet the requirement of been cost viable for repair, and we will always be clear when it is not in the consumers best interest to repair. In circumstances such as this, we, will sometimes still waive the diagnostic fee, because collecting pre repair fees is the absolute least of our interest. We like to get things fixed; and build relationships
One thing that is sure about this industry is that you can never provide effectual appliance repair without continued education in the technological advancement of appliances. It's quite obvious that the appliances that we have today are not only much different from the ones our parents own, but much less dependable. At Adonai Appliance Repair we pride ourselves in being able to understand the many quirks that exist in TODAY'S design of virtually every appliance.
As members of Marcone Servicers Association we are exposed to yearly factory training on the new models and technology. By this we are always prepared for the adverse situations that me exist in a brek down of every Brand and type of appliance
In order to keep a structured level of pricing we utilize The National Appliance Repair Rate Guide as our resource for credible pricing. The rate guide allows us to understand different in tier rates between the manufacturers and grades of appliances. NO ZIP CODE PRICING; but fair rates according to the units grade level.
I remember the summer day that I walked into a local Pastors appliance store and noticed his 11 year old son sitting on the fkoor behind a refrigerator. I asked him what was his son doing and he told me he was installing a compressor. After I picked my chin up, it was clear to me that there were some areas of home services that I never considered. That was quite a rewarding summer that I spent learning from Pastor Willie and his 11 YEAR OLD Son.
It has been quite a pleasure dealing with customers from basic aparments and condos to 10 Million dollar homes. From Young and too busy to care, to Seniors and needing to fully understand the process. When it comes to a downed appliance everybody becomes the same to us...Someone who needs to be able to trust us in their time of need
One day when my wife was on service calls with me we responded to the need of a senior citizen who had an issue with her freezer drain clogging; causing water to flow down into the refrigerator. While doing the repair she told us about the company that had come and done this same procedure 35 days earlier. When she called them back thay trold her that the warranty was 30 days and that she would have to pay again. Upon opening the unit it was clear to me that they had completed the job improperly. The homeowner had my wife to help her with writing out the check and we were on our way. When we got back into the car, my wife told me that she noticed her check registry and that there was no way she could afford the hit on her funds. I asked her what did she want to do? She took out the check, tore it up, and called the customer and told her that she just reallized that she was the customer of a certain number and thst she had just earned a free service so her check was going to be torn up and she could remove the charge fro her check book. Her tears of gratitude was a reward far above what we expected for that day
Be very discerning of the demeaner of the individual that you talk to on the phone. Whatever spirit you encounter on the phone can very well be an example of the one you're inviting into your home. Professionalism is first seem in presentaion, and enphesized in the display of knowledge, understanding, and customer care.
1. Are you charging me for coming out, of for giving a solid diagnostics.
2. Can you make the repair same day or within 2 days of visit.
3. Would you inform me if it were best to replace on the grounds of unit wear.