Quality of service and workmanship. Easy to get along with. The customer comes first and will meet any day or night and work any day or night at their convenience. In business since 1985 and work mostly through referrals. Can read performance surveys on Home Advisor. Get a lot of work from them as well and there are plenty of reviews. Rated at 5 which is the highest you can get. Will do anything the customer would like to do even if out of the ordinary. Work with top designers and contractors as well. Never missed a deadline. If i say it will get done, it gets done. Period. Can work last minute jobs or emergency jobs as well....