J & J Refrigeration, Heating And Cooling

J & J Refrigeration, Heating And Cooling

4 employees
55 years in business

About this pro

A family owned and operated HVAC contractor since 1967. An A+ rated company by BBB, factory trained and NATE certified. Located in northern Oakland County and doing business in all of Oakland County and parts of Genesee, Macomb, Wayne and Livingston Counties. Selling, installing and servicing residential and commercial heating, cooling and ventilation systems. Specialising in furnaces, wall furnaces, roof tops, hanging unit heaters, radiant tube heaters, heat pumps, air conditioning, ductless mini splits, thru the wall & window air conditioners, humidifiers, dehumidifiers, air cleaners, thermostats, UV lights, custom duct work, chimney liners and gas piping

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Independence Charter Township, MI 48346
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What is your typical process for working with a new customer?

For repair service; to first introduce myself, the technician(s) and that of the company. Secondly to discuss with the customer over the phone what is wrong and what they hope to accomplish and lastly to discuss the labor rate. When we arrive we greet the customer and introduce ourself and ask for further information as to what is wrong and again what the customer hopes accomplish. After the inspection the technician lets the customer know whats wrong and how much to fix. Finally we give the customer a detailed invoice and collect. For installation; first to introduce myself, the installers and that of the company. Secondly to discuss with the customer what is wrong and what they hope to accomplish. Thirdly to discuss what we find, how to fix and for how much. Then a detailed agreement is written up and which the customer signs and a deposit is given. Finally the system is installed, the work is inspected by the customer, the warranty is discussed and what can be serviced by the customer and what is to be serviced by the contractor. The installers clean up and collects.

What education and/or training do you have that relates to your work?

Factory trained by Carrier, Bryant, Payne, Goodman, Trane, Rheem, Coleman, York and Lennox.

How did you get started in this business?

Family business.