About
Our service stands out because we want every culient to be satisfied and we work hard to make sure you are.
As a small company, we have to work harder than the rest to ensure that our clients are satisfied and want to tell others abot us... Why is that? Well the bigger companies honsetly don't care about losing a customer or 2, they have plenty to fall back on. We want to make sure eceryone is completely satisfied. We want eveeryone to be a return customer
Watching peoples faces when we take a green nasty pool and turn it to crystal clear or when we replace that old torn up liner with a new on that males the pool look new. I thrive on the satisfaction and happiness we bring to our clients..
Highlights
Photos and videos
Reviews
Dawn A.
Pauline S.
Gerri H.
Louise B.
Darrell L.
Frequently asked questions
What is your typical process for working with a new customer?
We spend time talking with them. To assess a situation you need to gain as much knowledge about the problem as well as the person. If we cant meet in person, then we will definatly make the time to talk on the phone. After that every siyation is different and we will proceed the best way to satisfy the client and rectify the problem.
What education and/or training do you have that relates to your work?
I went to the school of hard knocks and learned this business the hard way, out in the field with hands on experiences . Sometimes learning the hard way dealing daily with unexpected problems is the best teacher.
Do you have a standard pricing system for your services? If so, please share the details here.
We believe that each client is diffrent in their needs and wants. We do have a price guideline that we use in the field, but every pool and every situation is different.
How did you get started in this business?
By accident. I started working with a company that also did fencing. One day the owner needed to go out of town and asked me to watch the store, on a Saturday!! So I did the best I could cleaned and organized the store and when he got back he was very surprised and from then on out I was working the store. Eventually became the Operations Manager.
What types of customers have you worked with?
Wow! That's a loaded question. HAHAHA... I have several clients that have become very good friends, and I have clients that in all honesty I wouldn't work for again. Most people are easy to work for and I enjoy taking care of them, others obviously not so much... But I try each day to treat every person I come in contact with in a profesional, polite manner. Just how I want to be treated when I am the client.
Describe a recent event you are fond of.
2020 was a trying year, but we came out pretty good. So for Thanksgiving we sponsored 3 families and provided them with complete dinners. They all sent pictures and it was a very heart warming thing. Christmas 2020 we met a young father who had just taken full custody of his child and had moved in with his mother due to hardships. We supplied him with $200 in gift cards so that his 18 month old son could experience Christmas. We also received Pictures of the child and I cried knowing that we helped bring a smile to that cute face.
What advice would you give a customer looking to hire a pro in your area of expertise?
Hmmm thats tough. Credibilty is the key. There are so many guys out there with a magnet on the door of their truck, a pole and a net in the back and they call theirselves pool guys. Just do some research.
What questions should customers think through before talking to pros about their needs?
Well I guess the obvious one is pricing. Can you really afford what you want, are you willing to compromise if you cant. Most credible Pros will guide you in that area. Most Pros are not out to "make a buck". They are out to make a life long client. If the Pro seems very pushy, He probably isnt looking out for your best interest.