I pride myself in the fact that I don't see a job as finished until my customer sees the job as finished. Every job, of every size, has to been done right, because I want to proudly put my name on it. I also became a dealer for Garage Doors and Openers, Powered Gates, Vinyl Windows, and Vinyl Siding to allow myself to be more competitive on pricing. I buy these items at the same price the lumber yards are paying. JBHS builds new homes, garages, shops, and barns. We also do full remodels, kitchen remodels, bathroom remodels, basement finishes, and additions. On the commercial side JBHS does tenant finishes, painting, garage doors and more. Discounts: If we are building a new house, garage, etc. or providing a full remodel; JBHS gives the customer a substantial savings on the items that we are a dealer for.
I get to see the look on a customer's face at the finished project. I love to hear that the project turned out better than expected.
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I prefer to meet in person and talk about the project. My goal is to get a real sense for what the customer is truly wanting. This also allows me to provide any answers that a customer might have or clarify anything that may not be clear in the customers mind. And finally it allows me to provide information to the customer to make sure that the project runs correct and complete. I want customers to ask if they do not understand something.
I grew up in construction and farming. Farming taught me how to learn and adapt to do almost anything. Being around construction sites, and paying attention, has provided me with a profound knowledge of several trades. I am a perfectionist... or I try to be. I need things done right the first time. I went to college to fine tune my knowledge on electricity (residential, commercial and industrial) and graduated with a 4.0 and Honors. I love hearing a customer telling me that the project was better than they expected.
I do my absolute best to provide a turn-key price. This means that I don't start adding in the middle of the project saying that I forgot to add something. Several contractors do this to provide a lower price in the beginning. I've been told, by several, that in the end I would have been a little cheaper.
I have a mechanical mind and like to work with my hands. I love to start a project and see two things: 1) completed project 2) the customers face when it is done.
I would have to say that I have worked with about all types of customers, but I always meet someone new.
We built a third bathroom at a lake house. They had just had a bathroom remodeled months prior to this project. My absolute pleasure was to hear that the new bathroom turned out so nice that the remodeled bathroom didn't look so good now. The customer still let's me know how happy they are with the new bathroom.
Customers need to remember that they are the boss. Do not ever let a contractor push you around or keep you from coming to the job site. There are some areas on the jobsite that I would not want a customer in, due to safety. However, the customer should be able to pop in at any time to see how the project is going and note anything that they might not understand or want to change. Always remember that a contractor must, by law, provide a one year warranty on their workmanship.
The customer should do some research and get to know a little bit about how a project is put together. I would suggest writing down any questions that you can think of. A knowledgeable contractor should be able to answer most all of them and admit if they are unsure about any of them. The contractor should do the work and find any answers that they could not answer. If the customer feels like the contractor is working around any questions, or hiding anything... I would suggest the customer find another contractor that they feel good and comfortable with.
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