Lotus Home Improvement

Lotus Home Improvement

5.0
9 employees
3 years in business

About this pro

We are a family owned full service, design and remodel, Kitchen and bathroom renovation company.  Along with our dedicated interior remodeling installation team we have a flooring crew specializing on hardwood, laminate and vinyl products. We are also a product dealer of cabinets and flooring without having the middleman we are able to offer up to 40% savings to our customers.  Our experienced and professional crews have years of experience and are proud to create exceptional spaces everyday in the Chicagoland area! We offer free in home measurements and estimates. Visit our Lotus Home Improvement website for more information and jobsite photos!

We love offering our Chicagoland homeowners a positive experience when getting remodeling projects done in their homes! We have created a process driven and affordable system to create one of a kind spaces everyday.  We also enjoy having our team of installers who have worked with us everyday for years now.  They are like family and our customers appreciate knowing we have the same people doing work on every project! At the end of each project our goal is to have a raving fans ready for The Lotus Life! 😊 We are very proud about 75% of our business comes from past referrals.  

Marcus and I also enjoy hosting a weekly radio show on 98.3 educating homeowners on home remodeling tips and over design advice. Join us for Renovate Your View with Lotus Home Improvement and let us help you renovate your personal project! 

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Credentials

Lake Villa, IL 60046
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FAQs


What is your typical process for working with a new customer?

When working with a new customer, the first step is to always conduct a complementary on-site measure for the estimate.  We have learned how important it is to see the space and advise homeowners to not go with any installer who provides a quote without coming to the space first. There are other variables other than the square footage that determine costs.  When a job is done based on an estimate without a measure, it can lead to more charges for the homeowner later. 

After we meet with the homeowner, take measurements and introduce ourselve, we provide an accurate estimate promptly.  We are also a dealer for products like flooring materials and countertops so we can also give product estimates as well.  

after approval of the estimate, we receive a deposit to purchase materials and to hold the scheduled time for installation.   

We arrive for installation and prep the area for whatever work is being done.  We have daily updates and communication with our clients and work hard to provide a clean and organized work space.  

We always leave a balance for whatever is owed until the homeowner does a final walk through and agrees we have provided a beautiful space!


What education and/or training do you have that relates to your work?

Our installers each have about 20 years of on the job training experience and it shows with their skill and ability.  We have licensed plumbers and electricians when needed. 

Camille, owner and founder of Lotus Home Improvement has a bs in business/marketing and before starting Lotus, worked for many years within the construction and building supply industry. 

Marcus, owner and founder too, is a licensed Chiropractor and managed a clinic for 14 years before managing and overseeing construction jobsites.  He provides a spot-on jobsite and about 75% of our business comes from referrals of past customers!


Do you have a standard pricing system for your services? If so, please share the details here.

Our pricing is determined by the specifics of the jobsite and the scope of work needed.  


How did you get started in this business?

We always have been passionate about having our own business where we could be of service to others.  When Camille worked within the building supply industry as an account manager to contractors everyday, she saw a real need for good, honest and reliable installers.  Marcus apprenticed and learned under a very seasoned contractor and we developed a process driven strategy to make the industry better! 


What types of customers have you worked with?

We have worked with so many types of homeowners and homes.  From condos to single family properties.   We are a certified 203 contractor which means we are able to work with banks as the lead on certain types of homeowner loans.  We have worked with flippers and also within very large properties.  

Because we also provide products for every budget and taste it allows us to work within a wide array of projects.  


What advice would you give a customer looking to hire a pro in your area of expertise?

The advise we always give potential customers is to have on site measurements and have whoever is bidding the project come look at your space before getting numbers.  Using a referral service is great to put homeowners in touch with quality installers, however getting estimates is something that requires seeing the space.  


Services offered

Floor Repair Companies Flooring Companies Flooring Installation Companies Hardwood Floor Installers Hardwood Floor Refinishers Vinyl Sheet and Tile Flooring Installers Vinyl Floor Repair Contractors Bathroom Remodelers Countertop Installers Kitchen Island Installation Services Bedroom Remodelers Kitchen Remodelers


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