Quality and Communication / Real customer service.
I happen to be a lazy. Well, at least I try and be. I try to make sure that everything is done right the first time, so I don't have to return to do it again. So long as my clients know what is going on, and everyone is on the same page, there isn't much that cannot be accomplished.
I enjoy meeting new people and helping solve their issues. Leaving a client satisfied is a great feeling.
It’s was great, Matt was very Professional the entire time an answered all of my questions and concerns. Will definitely use him in the future!
Professional and very knowledgable. Completed work in a timely manner. Would use them again. Matt was fantastic!
Very Impressed. Usually I just Google what/who I need. This time my wife encouraged me to try this. I have to say, every now and then my wife is right. Matt gave us options to fix our issue, took the time to explain each choice, and showed the price for each one of the options. Not only was the issue resolved, but my wife and I feel better about our situation. Thank you, Matt.
New clients want communication.
Clients want to know exactly what the end result will be and how much that result is going to cost. Every new client gets answers first.
Along with over 20yrs experience and practice in the electrical field, I have also been professionally and privately educated. Though I'm beyond the typical electrical mechanic, the electrical trade is a continuing practice. Needless to say, I am still learning.
Pricing an electrical issue will become standard as soon as every structure is the exact same. Few issues can be similar but all faults can be resolved.
This is a family trade.
My father had me sweeping floors on his job sites when I was 8 years old. I guess you could say, I was bread into the business.
My favorite types of clients that I have worked with are “good people.”
My clients can own Industrial plants, Commercial buildings, or a residential house. I have a wide variaty of clients, however, they're all "good people". I consider myself a good judge of character. After a few minutes of conversation I’ll know if I can help you. If not, we can part as friends.
I just listened.
Once, a client called me to his house to give a quote. After a while of him telling me what he wanted, I advised him of multiple ways to accomplish the tasks. He showed me 2 competitor’s quotes. I explained their line items to him, and showed him the "apples to apples" so that he could compare notes. Both competitors were missing a lot of his details.
I'm happy to say, that simply listening to him, allowed me to opportunity to schedule the project, and I start on the 23rd.
Trash talking other electricians isn't really my style, but everyone should know that there are plenty of people out there, in every trade, who either don't know or don't care. Finding the right tech, is the most important part.
"What is the end result I want?"
"What is the end result I need?"
Be as clear as you can.
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