Seattle Pet Care

This review is not for Seattle Pet Care, but is for Jessica DeBonis.

Two weeks ago, I reached out to Jessica to see if she could watch our two English Bulldogs while we were away for a long weekend in June. We had already met Jessica via a meet and greet as we had planned to have Jessica watch our dogs in August for 10 days. Since the meet and greet had gone well, we had verbally confirmed our August booking and felt comfortable connecting with her for our June trip. Jessica was not available to stay in our home but agreed to ensure our dogs were fed twice per day and taken out at least 3 times per day.

On Wednesday, Jessica texted me for my Venmo or Paypal profile information so she could request payment for her upcoming time with our dogs. She charged $65/day and was paid upfront (on Wednesday) via Venmo a total of $280 including a $20 tip, Jessica confirmed that she had received the payment, thanked me, and told me she would be by my home within an hour to pick up my keys. I was at work so I had left the keys with the front desk of my apartment building for Jessica that morning. When I returned home from work at 5 pm, I learned Jessica had not picked up the keys. I texted Jessica twice and called her. She eventually responded and told me she had forgotten. My husband and I decided to give her an another opportunity the next day (Thursday) to pick up the keys from the front desk, in which she did.

Thursday night, we arrived at our destination. I contacted Jessica via text when we landed to see how the dogs were with her that first evening, as she was supposed to feed them and let them out for the night. It was late, but she did respond that all was well and that she would send pictures the following day. At this time, Jessica did not realize that I was aware she had not entered my home to feed and let the dogs out, as I receive an alert anytime my front door is opened, and there had been no activity since we had left for the airport.

Given I was out of town and our interaction with Jessica that week hadnt gone as planned, I had asked my neighbor to be a backup for my dogs, in the event Jessica did not follow through. My neighbor fed and let my dogs out that night, after we had confirmed she had not been to our home.

The next day (Friday), Jessica still had not entered my home by 11:00 a.m., therefore, I contacted her. She stated there was a misunderstanding and she did not realize she needed to check on the dogs the previous night, even though she had implied the night prior that they were doing well. I had paid Jessica for services for 4 full days (Thursday-Sunday), so I am not certain why she would have thought she did not have to care for our dogs Thursday evening, especially since I had provided her with our flight information.

During this discussion, I notified Jessica I had an alert system and was aware she had not been in the home and that if I hadnt had a backup plan, my dogs would have gone without eating or being let out to relieve themselves. She stated, I remember you told me one of them pees on his blanket, so I had planned to just clean it up. I told Jessica it was not reasonable to think the dogs could go 16 hours without being let out or fed.

At this point, she stated that I knew she was busy and that her girlfriend was going to be helping out. She also told me she is a professional and that I rubbed her the wrong way when I questioned her about not coming to get the keys earlier that week. She went on to tell me that I only cared about the money I was paying and not about my dogs, and that is why she did not accept the money I sent her via Venmo. This was not true; Jessica accepted the money the day I sent it do her.

I requested for Jessica to return my keys to the front desk as we had come to a mutual agreement the arrangement for her to care for my dogs was not going to work out. Jessica returned my keys to our apartment management team that day. The envelope with the keys, fob, and garage door opener had not even been opened.

We have requested for Jessica to pay us back for the services she did not provide. Venmo transactions are instantaneous and cannot be reversed. As of today, Jessica has not responded to our request for a refund, and it appears Jessica has blocked me on Venmo.

Very flexible with my crazy schedule and my Wally just loves her! It is rare to find such a trustworthy person.

Jessica at Seattle Pet Care is the absolute best! If I could give 6 stars I would. She is loving to my pups and I can travel easily knowing she is taking care of them like they are her own. Not only is she trustworthy, but I appreciate that she leaves my home clean and tidy. She is prompt, reliable and I won’t use anyone else when it comes to the care of my girls!