DB Moving & Storage Services

DB Moving & Storage Services

5.0
2 hires on HomeGuide
8 employees
25 years in business

About this pro

Woman Own and Operated.

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Credentials

Woodbridge, VA 22191
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Phone verified

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FAQs


What is your typical process for working with a new customer?

Listening to what the customer is saying instead of getting ready to react. Avoid interrupting the customer, after the customer finishes speaking, rephrase what was said to make sure you understand it. Ask questions to clarify your understanding.


What education and/or training do you have that relates to your work?

I have been in th moving industry for at least 30 years,  WE offer Excellent customer service, Resolving issues quickly,  Providing 24/7 support, Serving our customers via the channels of their choice, Being proactivity helpful Helping customers to help themselves and Using customer feeedback to get better


Do you have a standard pricing system for your services? If so, please share the details here.

Here are some of our standard pricing for our services;

1 bedroom move runs from $698 to $ 1000 3 movers  Truck included

2 bedrooms moves run from $998 to $1200 3 movers Truck included

3 bedrooms from $ 1498 to $2000 4 movers Truck included

Cost to move Grand Or Baby Grand Pianos is between $ 250 t0$ 750 locallly and a $ 1000 to $ 2000 long - distance job. For proper transportation the pianos have to be dismantle first. We also charge 1 hour travel time if the move is 25 miles or less, if the miles are 30 and over there is a 2hour additional charge for travel time


How did you get started in this business?

A very good friend of mind taught me the business he drove for JK Moving & Storage long distance. When I met him I was working for a five star motel working in banquets. I was in a very bad car acciddent my right arm  was crushed and I was not able to do that work any more so when I got my settlement from the accident I bought my first truck from Carmack Moving & Storage. I started out as a contractor for Carmack Moving & Storage and I hired men to drive the truck and we work together packing and loading and delivering household goods. I work with Carmack Moving & Storage for 3 Season and decided to go out on my own. That is the way I got started in the business.


What questions should customers think through before talking to pros about their needs?

Customers should have these things in there mind fully or  decided before even meeting with the move coordinator to gather quotes.

1. What They want done

2. What Month and date they want to move

3. How much  they want to spend ( budget )

The move coordinator can give you estimate based on the move, let you no whether they can make the timeline work or not, and tell you if the price is reasonable or not.

It's important to really know what your expectations are of the moving company and communicate the expectations with the moving company before anything is agreed upon. This is always help, transparency is key for both parties.