About
The look of satisfaction on our customers' faces. And if they are not satisfied 100 percent I will give them their money back. I love cleaning, it is the one thing you can't do wrong and the more you get to know your customers, you will know their likes and dislikes. The more you talk to your customers and pay attention to detail, communication is easier, and you become comfortable with them. At this point you will form a bond with your customers, then trust along with loyalty and possibly a friendship. I have been doing this for over 15 years.
For me cleaning is satisfying. I enjoy the befor and after pictures. I enjoy the look of satisfaction and surprise on the Customer's face when you go the extra mile, like a flower arrangement for a deep cleaning, or a deep cleaning when the customer only requested a regular cleaning. I love the smell of a clean house and the new look it seems to have every time it is cleaned. I love meeting new people and learning new things even in cleaning. And most of all I love happy and satisfied customers that are not afraid to let you know when they like or dislike something.
Highlights
Specialties
Cleaning frequency
Gutter guards or screens
Building height
Square footage of building
Reviews
Kim D.
Frequently asked questions
What is your typical process for working with a new customer?
I usually get all of the details over the phone or in a message, so that I will know exactly what I am needing and about how much time it will take . This helps me make fair quotes. On the first meeting(Pre-service meeting), I like for the customers to give me a tour and tell me exactly what they want in each area. I will be taking notes and asking questions as well. From then we will set the date and confirm the price and any details they want added, or any allergies to cleaning supplies, detergents, etc. This gives the customer an idea of who I am, what I am like as a person, and this also kind of sets ground for our communication with one another. We then are able to start building a relationship from there.
What education and/or training do you have that relates to your work?
I was housekeeping supervisor at a hotel for 2 years and I co-owned a housecleaning company in Fort Worth, Texas for over 4 years. I also co-owned a carwash for a couple of years. I kept the same customers and I did not have any complaints. Customer Satisfaction a must.
Do you have a standard pricing system for your services? If so, please share the details here.
My pricing varies based on the size of the houses or properties. I do have standard prices for Standard cleaning verses deep cleaning and what is included in both and I will have those on my website. It really just depends on what the customers want and what they can afford. I am a very reasonable person. I understand that sometimes things come up and with good communication hopefully the customers and I will always come to a compromise or agreement and we will all be satified with the results.
How did you get started in this business?
I just wanted extra money at first and cleaning is something that I enjoy doing and I am able to make my own schedule.
What types of customers have you worked with?
The Ceo of Budweiser was our customer for years when I lived in Texas. I have worked with real estate companies to clean out houses after a move out or an eviction and also to do make readies, for move ins and new house inspections.
Describe a recent event you are fond of.
I love music, so the Essence festival and the Jazz Festival in New Orleans are a couple of my favorite events.
What advice would you give a customer looking to hire a pro in your area of expertise?
Everyone is different, and so there are so many different techniques and ways to clean and communicate, etc. Look at the Pro's demeanor, if they are smiling or how well they communicate with you. Eye contact, and honesty are the best things in this business. Oh and if you are not satisfied with their work, see how the Pro reacts to your advise, or to whatever it is that you want done differently. A Pro should always smile and actively listen and sometimes take notes. Also a Pro should follow up to make sure that everything is the way it was requested from the customer(pay attention to detail)
What questions should customers think through before talking to pros about their needs?
How much they can afford to pay?
What they want done(precise)?
What days are open for them and the times?
What they expect from the Pro if they are not satisfied?