Wilson’s Plumbing/Custom Service’s LLC
About
We treat our customers home like our own!
Been in business for 17 years helping customers with their homes and I have been in customer service for 25 years it’s all I know and I feel very comfortable doing it. My business rating is 5-stars with the BBB and I have several positive referrals from previous customers on the BBB’s web site.
Highlights
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Frequently asked questions
What is your typical process for working with a new customer?
I always call my customers to notify them of my arrival time. I do a very well job with staying in contact with my customers and keeping them updated, rather I’m running late due to traffic, etc. Showing up early or what ever the situation may be. I always put shoe covers on my boots before walking in there front door. Introduce myself and my employees to the customer. I arrive prepared to either leave an estimate on site with the customers or if needed start the job immediately at the customers request (in most cases)
What education and/or training do you have that relates to your work?
Apprenticeship training on the job training classroom work and testing ETC:
Do you have a standard pricing system for your services? If so, please share the details here.
I have worked for the big national plumbing company’s like the ones that have commercials on TV and have multiple big warehouses, the ones that have salesman that makes a $100,000 a year and go into your home and sell you a job that cost triple what it is worth and the guy himself has never installed plumbing before he just sells the job and hands it off to some under paid technician So I know what those plumbing companies charge. I have flat rate pricing that is affordable and is a true price for what the job is really worth I have competitive pricing with the other small business
How did you get started in this business?
Other jobs I have worked in the past.knowing at a young age that I could do it on my own and with the changes I couldn’t make working for someone else I could make them and make things a lot better just like the common saying you learn from other people’s mistakes.
What types of customers have you worked with?
Want to learn, Do it yourselfers
Describe a recent event you are fond of.
saving a widowed woman a lot of money because I was able to step in before she was scammed by 2-men from another company that was flat out taking advantage of her.
What advice would you give a customer looking to hire a pro in your area of expertise?
If you don’t feel comfortable with the contractor don’t hire them and do your research first ask to see pictures of previous jobs and referrals from other customers
What questions should customers think through before talking to pros about their needs?
There budget research the job online