Hands N Paws

Hands N Paws

1 employee
4 years in business

About this pro

Hands N Paws hires only animal lovers! I - Benny DiFranco, the founder - have years of experience in petcare. Just over the past couple years, I have taken my services to a professional level and started my LLC-certified company. I train and contract people in major Ohio cities to ideally represent what dog-loving and optimal petcare is all about. Under my company, we provide dog-walking, petsitting, dog-boarding, and more. We offer competitive pricing to our ever-growing customer-base, and retain repeat clients because of our guaranteed customer satisfaction. We honestly believe that in-home care for your furry ones is the way of the future in petsitting and other petcare needs, and so we truly advocate for that.

For starters, the world is definitely a better place with dogs in it! That’s why I myself became a dog sitter: to make sure that every pup is just as happy as can be. Dogs make our lives easier and give so much to us, so I’m here to give a little back to them as well. Getting to provide the love and care to them so that they can thrive is a kind of therapy in and of itself to me as well! I know how happy I am around pups, so working with them really is something I enjoy. To be able to now hire and contract others to represent my enjoyment with pets is a dream come true for me and my business aspirations.

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Bexley, OH 43209
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What is your typical process for working with a new customer?

When taking on a new client, I always like to schedule a meet-and-greet. It’s a great way for us to make sure that we’re all a good fit for each other, and we get to chat face-to-face about the best way to take care of your pooch! I love to talk with owners about what makes their pup tick. After all, no one knows their best friend better than you do! But the meet is also a good time for me to make friends with your pooch, which means I’ll always let them take their time to warm up to me. I like to get on their level so they know I’m here to make friends. Once we’ve become new pals, I like to ask lots of questions, so the meet is just a great time for me to find out everything I can about your pooch!

Some things I like to learn ahead of time:

Would you like to schedule a meet-and-greet before the stay?
What’s your preferred method of communication?
Does your pup have any health issues that need to be tended to? For instance, dietary restrictions, medicine, or behavior triggers? 
Do you have a vet nearby that you trust?
Is your dog spayed/neutered?
Does your pup like to stick to a given schedule, like regular walks in the morning and evening? 
What does your pup do well around? What does your pup try to avoid?
What’s the best way to spoil your pup?

What education and/or training do you have that relates to your work?

I have about 5 total years of experience working for family and friends and also with other clients on a more professional level. I started in 2016 working for Rover.com, and in 2018 started Hands N Paws. Over the years in my experience, I have worked with all dogs and cats of many shapes, sizes, and breeds. I have learned different services such as drop-in visits, dog-walking, overnight stays, pet-boarding, etc. I have grown to have many people and their pets in my customer-base, some of whom I work with on a very regular basis. Overall, most of my training just comes from experience and learning the ins and outs.

Do you have a standard pricing system for your services? If so, please share the details here.

My pricing is based really on several factors - what the customer is looking for care-wise, the distance a customer’s home is away from me, whether the customer wants boarding/ any overnights, etc. I also take into consideration any financial needs/budgets that the customer might have and go from there. We usually do pricing in the $35-75 range depending on the factors listed above. At the end of the day, my goal is to make sure it’s doable and fair for both the customer and me!

How did you get started in this business?

I have a long history of working with dogs, both as an owner and in a professional capacity as well. Since I was little, my family had two dogs, named Franki and Jett. I grew up in a dog-loving family, which definitely rubbed off on me in a big way! I loved taking care of animals, so I started sitting for friends, family, and neighbors. It was always a great experience, which definitely encouraged me to become a professional caregiver for dogs. I joined Rover in 2016 and started developing my client base and then began my own start-up company a couple years later! It’s been a great experience and I’ve learned so much along the way.

I also have always loved community service/ serving others. I used to watch my neighbor’s dog regularly when I was little. Upon taking my skills in community service and applying them to pet-sitting, I realized that I can carry out this service professionally and form a customer-base around what I offer.

What types of customers have you worked with?

I have worked with many different kinds of customers and their pets - customers who have week-old puppies and customers who have 15-year old dogs. With that, I have a lot of experience and diverse-training in my services. I can fulfill many needs for customers all around!

Describe a recent event you are fond of.

I sat for three-week old husky puppies for a long weekend about a year ago. They were so cute to take care of, though they required lots of work being that they were just little puppies. I am fond of this sitting experience because it was the first of such a challenge to me, (puppies cried, made messes, needed baths, etc.) but the puppies were just so sweet. This was also the first time I ever did a weekend stay at a customer’s house and it was very successful and great for my experience with dog-sitting all around.

Another recent set of events I am fond of is the three-times a week walks I would provde for a customer here in the Columbus, Ohio area. This customer had a 7-month-old husky. Unfortunately, this customer up and moved to Cincinnatti for a new job, but I still cherish those moments I got to work with her and her puppy. The pup was wild and LOVED people; so every time I would walk her, I'd take her to see our friends at the COTA bus stop where she got so much loving and attention. And I always played it safe with where I'd choose to go, but it's been a spot that we've gone to for awhile and she just loved it!

What advice would you give a customer looking to hire a pro in your area of expertise?

Simply, look for someone who is trustworthy, has great reviews, and is very passionate about what they do! Also, be aware too if a potential pro has insurance and/or is bonded and has his/her LLC. This in itself might tell you just how much a pro cares about their job and how seriously everything is taken!

What questions should customers think through before talking to pros about their needs?

Customers should think through questions about pricing, how much they are willing to spend and for what exact services for their pets, etc. It is always important for a pro and a customer to be on the same page financially as well as mentally to ensure great care for the pet.