Queen City Plumbing.
About
Your home is your family's sanctuary, and a plumbing emergency can turn it upside down in minutes. A backed-up drain, burst pipe, or hidden leak can threaten your home's structure, damage your belongings, and create serious health and safety risks for your family and pets. At Queen City Plumbing, we understand that we're protecting more than pipes—we're protecting your home, your health, and your peace of mind. We take that responsibility seriously, responding with the urgency, skill, and care your home deserves. When plumbing problems put your home at risk, you deserve a plumber you can trust to help protect what matters most.
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Frequently asked questions
What is your typical process for working with a new customer?
1. Assessment of needs to protect home and assests and outlining a plan to safely resolve the problem.
2. Explain the process and work to be done to set an expecation for our customers. Nobody likes surprises. While we are able to handle them, we strive to have your questions or concerns answered before the work begins and is completed.
3. Complete all work and leave customer's home happy and clean. Address all problems before and after the work is completed. We survive based off of your reviews, and that's why we try so hard to earn good ones from you by doing good, honest work.
What education and/or training do you have that relates to your work?
A combination of of 10+years of emergency sewage service and trade work.
50+ hours of saftey and drain training every year.
We constantly attend Home Care Expos and conferences to see the best devices and tools to use in your home.
Do you have a standard pricing system for your services? If so, please share the details here.
Every job is different which is why we assess the problem first and then give a price based on the situation and possible solutions.
How did you get started in this business?
My career began as a commercial and residential service plumber for the largest plumbing outfit in the US. There was good days and there was bad days there are days when I worked hard and got the job done and days where I work hard and ended up soaked and in my van wanting to cry wondering what choices I have made to get me here. But at the end of the day service is in my blood and helping people through my service truly is my passion.
What types of customers have you worked with?
We serviced all types of customers regardless of the neighborhood or financial status we will always take a look and give you our opinion.
What advice would you give a customer looking to hire a pro in your area of expertise?
Cheap is not always the best, and expensive does not always guarantee quality!! Look for someone who is reasonable, can explain the work process, and truly respects you, your home and your unique situation.
What questions should customers think through before talking to pros about their needs?
Customers should try and ask as many questions as possible including why did this happen, how did this happen could this have been prevented, can we prevent this again in the future and what are the different options to solve the problem the proper way. Customers should also ask about the pros and cons to each solution and pricing options.