Susan Dearborn Interiors, Inc.

Susan Dearborn Interiors, Inc.

5.0 (5)
29 years in business

About this pro

Your home is the greatest investment you will make and you deserve to love coming home. The design world today is a "minefield" of poorly constructed, misrepresented goods offered at faux "sale" prices. The sheer volume of goods is overwhelming and a master plan is critical.

I educate my clients about the design process, goods available, and price structure. Creating a masterplan will saves you precious time and money.

I am totally client driven--equally proficient in modern-transitional and traditional design as well as kitchen and bath design.

I have an array of excellent work sources I have worked with for many years. They are dedicated, fairly priced professionals.

I have been the receipient of 2015 and 2016 Houzz "Customer Service " awards and have been published in numerous magazines and publications throughout the East Coast.

Susan Dearborn Interiors has an "A" rating on Angie's List and a 25 year Boston Business Bureau Certificate of Merit.

I had my own readio program "The Designing Woman" and have appeared on HGTV.

I love my work as much today as I have for 30 years--I welcome challenges and my clients become friends.

Every client is different and every client lives differently. I consider myself a professional consultant who interprets and implements my client's wishes.

I enjoy teaching my clients, so they understand what they are purchasing and why quality goods differ in cost.

My greatest feeling of accomplishment is knowing my clients love their homes and when it is time for a change they ask my to readdress their design needs.

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Credentials

Wayland, MA 01778
Email verified
Phone verified

5 Reviews

5.0

  • Heather Banting

    Very dependable- always on time- and well connected to installers and those involved in the home design business. Susan is a very skilled designer/decorator with years of experience in her field.

  • Lisa M.

    I have worked with Susan on several design projects over the last 10 years — decorating a large house, remodeling a kitchen, updating a bathroom, renovating a lower level playroom, and much more. Recently Susan helped me decorate a new home on a much smaller budget. Susan has been great on both the big and small projects. She works with talented contractors (upholsterers, curtain makers, painters, carpenters) and will supervise them to make sure everything is done just right. I highly recommend Susan for your next interior design project.

  • Brian

    For each room/project, she provides a range of options for each piece, ensuring the look fits your style/goal while creating something completely unique.

  • Pam and Craig Stirrat

    Susan has been exceedingly helpful to us in putting together a much needed interior update of our 1950s colonial home. She is particularly good at focusing on the big picture and moving a project along. She listened to our wishes and concerns and has always been very responsive. The tradespeople she works with are the best and she manages their scheduling perfectly, minimizing inconvenience to us while we continue to live in our house. She sees the big picture and helps us see it too. We give her our highest recommendation.


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FAQs


What is your typical process for working with a new customer?

I feel a face to face "meet and greet" is essential as a first step in determining if a client can benefit from  my services. Honest dialogue is the cornerstone of a designer/ client relationship, which phone conversations and emails do not achieve. My first meeting is complimentary and the scope of the project and how I work are discussed. 


What education and/or training do you have that relates to your work?

I have a 4 year BA from Vassar Collage and an associates in Interior Design from Mt Ida. I have a 25 year service achievement award from the BBB, with no compliants having been filed

I personally have moved 6 times and renovated numberous homes, which gives me invaluable experience when working with my clients. One must "live it" to "understand it."


Do you have a standard pricing system for your services? If so, please share the details here.

I work with a Letter of Agreement (LOA) which is quite standard within the industry. The LOA delineates my responsibilities and how I charge, whether remodeling and building and/ or providing design and decor services.

I charge an hourly fee while working as a consultant with builders and architects and/or while putting together a design plan for any space. Once a master plan as been accepted by a client, my hourly fees terminate.


How did you get started in this business?

I returned to Boston with my husband and two year old twins and wanted to pursue something that had always been of interest. We had lived in Asia and throughout the country and decided to attend an interior design school.

The business of design is complex and I wanted to feel comforatble with both the creative and business side.


What types of customers have you worked with?

I work with a myriad of clients from different backgrounds and locations. -I  love to help new home owners determine if a home has the potential they are looking for. I love to work with contractors and architects when a peron is building or remodeling. My clients include young families starting or raising school age children, who want to purchase quality pieces-middle age people who are either reinventing their lives in their existing homes or buying another residence. I also work with seniors who are moving into a smaller space and need help with changing their lifestyle and 


Describe a recent event you are fond of.

Recently a client hird me when they were moving from a large subrban home to anarrow city row house. They were very excited about a totally new lifestyle and may not have realized when purchasing their new residence exactly how tight the new residence was.The main door opened into a very narrow room that was to be hall entrance, living area and dining area. Clients were very fond of entertaining and did not want to sacrifice the feeling of a real dining room. The solution was to bisect the space by building a custom piece that would seperate the two areas and define the entrance. The piece had large open cubes to display the clients china collection and through which you could see the dining area. It was ceiling height in the rear and stepped down has it came forward.


What advice would you give a customer looking to hire a pro in your area of expertise?

There is a substantial difference in qualifictions between a designer and a decorator. The business of design today is filled with a "mine field" of poorly made goods sold at sale pricing and decorators who work for retail sources and don't know their product. A designer should hold a degree in design-can read floor and electrical plans and has the resources and knowledge to select quality products for their clients. A designer will stand behind their sources, provide quality work persons and know how to schedule and manage a project.


What questions should customers think through before talking to pros about their needs?

Interview two or three designers. Know the scope of what you want to do and the budget you feel comfortable with. Does a designer understand your lifestyle and needs? The real world is NOT HGTV. One can not rehab a kitchen for $15,000 in New England in 2 weeks. A new large kitchen will range from $45,000 to $75,000 depending on finishes and products and will take 12 weeks minimum with inspections. A living room or diningroom of quality all wood furniture, carpet lighting, painting and window treatment ect will cost $30,000. Be honest and realistic about what you want.