About
1-800 WATER DAMAGE of South Side Chicago, was opened because of a passion for helping customers when they're in a home or commercial property emergency crisis. We have top of the line equipment that's designed to achieve the best results possible when dealing with any home restoration project. We offer competitive pricing for direct bill services and will work directly with insurance companies. Our focus is on quality with every service that 1-800 WATER DAMAGE offers, and we openly communicate with the customer about what's taking place with their respective project. We will also ensure that the customer is 100% satisfied before finishing their home or business.
Helping individuals in their time of need.
Details
Source of water damage
Cleanup and restoration services
Location of water damage
Photos and videos
Reviews
Charles L.
Charles L.
Frequently asked questions
What is your typical process for working with a new customer?
I learn about the customer's needs first in order to perform the job to their expectation. During the job, I like to give constant updates to keep the customer informed of the process. After completion, I make sure the customer is 100% satisfied with the work that's been performed prior to payment.
What education and/or training do you have that relates to your work?
We are an IICRC firm (Institute of Inspection Cleaning and Restoration Certification) for Water Remediation, EPA & State Lead Paint Certified, Lead-Safe Certified Firm, Mold Remediation Certified, Fire and Smoke Remediation Certified, Applied Structural Drying Certified, OSHA 10 Certified.
Do you have a standard pricing system for your services? If so, please share the details here.
We provide free estimates and work within the customer's budget and\or price point. We utilize the same software that the majority of insurance companies use, and will work with the customers' insurance carrier for the duration of an (if-needed) claim process.
How did you get started in this business?
I enjoy customer service and helping out individuals in their time of need. 1-800 WATER DAMAGE of South Side Chicago is a franchise backed by BELFOR Property Restoration. As a franchise owner, we receive extensive training that keeps us up to date on the latest techniques within the industry.
What types of customers have you worked with?
Various types.
Describe a recent event you are fond of.
Water damage project where we dried a day-care center ceiling with double drywall. The project was supposed to take 4 days to complete, but we applied enough drying techniques to finish within a couple of days. The job was supposed to be an insurance claim and it turned out to be invoice only.
What advice would you give a customer looking to hire a pro in your area of expertise?
Look for quality over quantity when seeking a provider. The lowest price available isn't always the best situation. Pick a provider who's willing to listen to you and your situation thoroughly to provide the best assessment.
What questions should customers think through before talking to pros about their needs?
To the best of your knowledge when did you first notice the issue? Will an insurance claim be involved? Are there any barriers to entry (over-aggressive pets, stairs, alley way, narrow street, parking) for equipment setup? Who will be the contractor's main point of contact for the project? The size of the area (if immediately known) is always helpful when assessing the situation.