I enjoy every aspect of my job, from meeting dfferent and diverse poeple to the myriad of issues that arise on a daily basis.
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We first introduce ourselves and ask them what we can do for them. Based on their responses, we will inform them of our service fee for coming to their home or business to diagnose the issue. Once on-site, we will quickly diagnose and provide the customer with a quote for the repair, and as always, the service fee can aso be applied towards any repairs.
I have 15 years of hands on training working in the Heating, Cooling, Refrigeration and Appliance Repair insdustry (Residential, Commercial and Light industrial). I started this Company 10 years ago and it has seen tremendous growht over that time.
All priciing is based on the type of service required and is explained up-front prior to any appointments or work being done. Once approval is given for all fees associated with repairs, the work will be completed.
I was away on busines one Summer and my wife called and said their was water leaking al over the place from the A/C. A company sent someone over who literally ripped us off. When I returned from my business trip, my wife excalimed, "You should start your own Company", so I did and the rest is history.
The only quetion is, what kind haven't I worked with :)
Quite frankly, there are so many, but most recently my business partner and I repalced a mini split system in an out-house that had sustained flood damage from the recent storms.
Ask a lot of questions and be comfortable with who you are letting in to your home.
How bad is the situtation? Is a pro really needed for this job? Should I cal and ask for advise first (most won't give it, we will), Can I afford a repairat this time and what if it is expensive?