Barrington Heating & Air Conditioning Co. Inc.
About
We have been a local HVAC service company dedicated to servicing our clients homes and being honest about the things that reuire repair or replacement. Also to advise on other issues in the home that require service. We are a small company and 2017 is our 50th year in business. Most of our current clients have been with us for 10+ years.
In the 50 years in business we have made personal relationships with many homeowners. Our goal is to give quick service and making repairs/replacements in a timely manner. And due to our limted work area, we can frequenty provide emergency service within a few 1 - 3 hours.
We preferre to meet our customers in person and discuss their concerns about the heat & A/C needs. Also to have as much detailed inforamtion on the the homes equipment. Makeing a call to our office (847-381-1867) will most often be taken by Katie Watkins, our office manager. She will take your information and call either Greg Cole or Adam Cole to provide your service.
You can also go to our web site;
BarringtonHeating.com
Highlights
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Frequently asked questions
What is your typical process for working with a new customer?
We prefer to meet the owner(s) of the home in person, and answer any questions about us, and to feel comfortable. Then we ask about the concerns that they may have with the homes Heating, cooling, humidification & air quality. Also we take note of the existing equipment Model & Serial numbers. We can then address the proper line for the correct maintainence, repairs or possible relacement/upgradeing needed
What education and/or training do you have that relates to your work?
Certification RSES Refrigerant PROPER UNIVERSAL REFRIGERANT - BBB Complaint Free status for 2012, 2013, 2015, 2016
Carrier - PURON (R410a usage certification
NATE - Overall & Gas furnace certification.
Multipe - Manfaucture;Furnace, A/C, Heat-Pump, Humidification & IAQ seminars. and updates from Carrier, Bryant, Trane, Johnson Controls, Goodman/Amana & Rheem.
Do you have a standard pricing system for your services? If so, please share the details here.
Our pricing is as follows;
There is a standard service call charge for non scheduled appointments of $100.00, which includes the 1st 15 minutes at the home. The labor is also $100.00/hr. there after. Parts are of coarse additional.
Ther are Overtime charges for after hours (8:00am-4:30pm normal hours), which also applies to major holidays.
How did you get started in this business?
I began in this business in 1977 after working in a specialty machine shop for 6 years. Wished to be out of an indoor atmosphere where I could be doing something different most everyday. My Father-In-Law had started BHAC in 1967 an asked if I would like try HVAC. That was my start.
Adam started working part time as a teenager and caught on fast. as now been working with me since about 2000.
Katie is our Office Manager started as a temporary office person in early 2005, and work so well we hired her in August 2005.
What types of customers have you worked with?
This seems to be a strange question.
I have worked with a wide range of "customers" in my 40 years in this business, from extremely low income to very wealthy. There are always good and bad to work with in all catagories. But I preferr to work for people who can trust us, and we can trust them.
Describe a recent project you are fond of.
Our best projects are when we can take a customers old dilapidated system, replace it and upgrade it, while also conserving space, & increase their efficiency. Then have them realize the savings they can reap for Decades to come.
What advice would you give a customer looking to hire a pro in your area of expertise?
My advise overall is to ask friends & neighbors thier experiences with the contractors they have used or heard good things about. I my opinion do not choose a contractor with a special coupon or cold call offer. Usually stay with a long standing local (preffered) company.
What questions should customers think through before talking to pros about their needs?
I my opinion, there is NO dumb question. If you don't know or understand something, you should ask!