Next Door Relocators, LLC

Next Door Relocators, LLC

1.0 (1)
1 hire on HomeGuide
48 employees
5 years in business

About this pro

We stand out from other moving companies with our professionalism, excellent work ethic and friendly employees. We take care of our clients from beginning to end to ensure a plesant stress free moving experience.

We love providing our customers with a wonder moving experience. We know moving can be a stressful time.

Read more about this pro


Credentials

Dunwoody, GA 30338
Email verified
Phone verified

1 Review

1.0

  • Rachel Dodd

    Next Door Relocators is a terrible company. We have suffered nearly $1500 worth of damages due to gross negligence on the part of Next Door Relocators, including scratched and gouged floors, broken items, and appliance reconnection services that they failed to complete. They refuse to return our calls, and refuse to return our property. The movers did not arrive until 11:30 AM. On several occasions we requested they movers install the floor runners listed in the paperwork. They never did. By 6:00 PM I recommended the movers stop packing the truck and take what they had to the new house, as we have young children who needed to be at school the next day. The movers arrived at the new house at 7:30 PM to unpack. They had dropped off one of the movers at her house. As they were in a hurry to unpack, they left furniture and boxes in any available room, rather than what was labelled on the items. They then billed me for the time spent dropping off the other mover. On Tuesday 9/29 the movers failed to arrive until after 12:30 PM. We suggested they movers break down 4 large steel shelves rather than placing them directly in the truck, as they would then take up very little room. The movers agreed to do so. At 5:00 PM the truck was full even though there were several items remaining to be moved. When I checked the truck, I saw all 4 shelves in the back, fully assembled, taking up quite a bit of space. I suggested to the movers that they break the shelves down. Instead of clearing space so that the remaining items could be transported, they closed up the truck and drove it to the new location for unpacking. When the movers were “complete”, the following items were outstanding: • The washer/dryer were left disconnected, or improperly connected. I discovered this only after turning on the water to the washer. • Boxes were placed in random rooms throughout the house • Furniture was also in the wrong locations • Many items were damaged • We received no receipt or paperwork showing how much we paid • They kept my new $100 hand truck in the back of the moving van, after I repeatedly reminded them to leave it. On Wednesday, 9/30, we had to hire a second moving company to assist us in moving boxes and furniture to the correct locations. We also had them move the rest of the items from the first house to the new house. They were quick and thorough. I spoke with Scott, the "estimator", several times to request they return my hand truck. He promised it was "on the way", but it has never showed up. He has since stopped taking my calls or responding to emails.



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FAQs


What is your typical process for working with a new customer?

We start by asking for a contact number. Once we get your contact number we reach out to get the details of of your move. We will ask a series of questions so we can get you the best possible quote. Our quotes are based off a few factors including how many hours we think it will take, how many men you will need, and where you are located. The quotes are only an estimate based off the information we collect from you, the client. Sometimes we will offer a flat rate for homes with more than 4 bedrooms if we come out and do an estimate. Once we get you an accurate quote if you decide to go with our company you will give us a deposit to reserve the day you want and we  will put you on our calendar. 


What education and/or training do you have that relates to your work?

All of our employees have atleast 5 years of experience. They are all trained on how to properly and efficiently care for and move your furniture. They have all been through criminal background checks. Our company has been in business since 2010. We complete on average about 3500 moves per year.


Do you have a standard pricing system for your services? If so, please share the details here.

Our estimates are based off an hourly rate of $105 for 2 men and a truck, $115 for 3 men and a truck, and $135 for 4 men and a truck. This includes assembling and disassembling all furniture. We have a 3 hour minimum and other fees are sometimes applicable. 


What advice would you give a customer looking to hire a pro in your area of expertise?

Beware of hidden fees, companies that are not licensed and insured and scams.


What questions should customers think through before talking to pros about their needs?

Any experienced moving company should ask for your address, the type of home you are moving to and from, and the furniture you need moved.