About
Customers' satisfaction is the priority of I how I operate. I ensure that their request is undetaken with efficiency and fidelity. My customers attest to the competitive pricing and service that I produce within a timely manner. Their concerns are addressed appropriately and suggestions upon request are carefully thought into so that they receive quality response in a timely manner. Reliabilty and credility sets the stage for further referrals of prospective customers therefore, I make it business for stakeholders to develop confidence in my skills and finished work.
I take pride in hearing my clients voicing their gratitude at the completed job and most of all their intent of sharing my work with others. At the onset of every job, my intent is the satisfaction of customers; without this, my talent and skills cease to exist. Providing a service that is needed to the well being of individuals such as the installation of hot water heaters, re-piping, repairing sewer lines/water lines, installing garbage disposal, installing, bathrooms fixures, and other plumbing task are satisfying moments, as these are essential to human function.
I have been a plumber for the past five years. I have provided services in different areas in South Carolina and most recently back in my home state Florida. I was trained at Atlantic Technical School in Florida; where I undergo rigorous training in the field as to develop and meet twenty first century skills and expectations. I may be found on Facebook and coming soon; Linkedln.
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Dian M.
Frequently asked questions
What is your typical process for working with a new customer?
Building a professional rapport with customers at the get-go is imperative in order for them to understand that they have taken on a valued decision. I go about rapport building by listening to their request, providing a cordial atmosphere in which they know that their voice is important to the business, and also providing them with responses that are tailored to meet their needs.
What education and/or training do you have that relates to your work?
I have been trained at the Atlantic Technical College in Florida. The program was a duration of four years; where I not only was immersed in the theoretics of the course but full-time application. The rigor of the program puts me in the position that I am in today to offer and provide services at a competitive edge.
Do you have a standard pricing system for your services? If so, please share the details here.
Pricing is based on the plumbing tasks required which are aligned to the current market price with an addition of competitive negotiation.
How did you get started in this business?
From a young child growing up, I was fascinated with how things in the household work and would try to pull pipes and other devices apart. As I get older I became concerned about the additional cost my parents had to foot in getting plumbing jobs around the house done, so I would take on the job of fixing as much as I could around the house, and later for relatives and neighbors. When afforded to, I took on formal training at the Atlantic Technical College so that I could develop expertise in the area.
What types of customers have you worked with?
I have had the privilege of working with customers across cultures, varying socio-economic status, single household, nuclear family and extended family.
Describe a recent event you are fond of.
One of the most recent fond memories was working with a couple who were very much pleased with the job I was doing at the time, that they decided to get other repairs and installations done in their home. I have had other jobs based on references this family made on my behalf. They have become a recurring customer over the period.
What advice would you give a customer looking to hire a pro in your area of expertise?
Some advice I would give a customer but not limited to:
-contact reputable providers
-seek reviews of previous customers
- conversate with the prospective pro to have an understanding of how they operate.
What questions should customers think through before talking to pros about their needs?
-What specifically you the customer would like to be done? This inhibits unscrupulous persons having done tasks that were not part of your budget or desire at the time.
-Is the offer aligned to current market pricing?
-Is the individual trustworthy?
-Will the person or group have my interest at heart in carrying out my wishes?