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Karen Stein
Karen Stein recommends Spa Covers Etc.
We needed to replace our cover of almost 5 years for an Imperial Winchester above ground spa on the Ventura County coast in California. We wanted to try to find the same turquoise color that we had, but my husband couldn't find a match at the local pool & spa places, nor online, until he came upon Discount Pool Supply and saw something that looked close. He called. Chris answered the phone, and all my husband's questions re: how to measure, value of increased foam density, setting the thermostat to be more efficient, as well as reviewing basic spa maintenance. It was like we had a full service spa consultant! We ordered a Tropical Blue cover, with a higher foam density than we had. It was delivered in about a week, just as Chris promised. It is made so much better than our old one, fits great, and the color is perfect! Looking forward to seeing our electric bill go down, too. Thanks Chris!
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Lynell Brooks
We live in CA and have a large, in-ground spa. We like what we saw on the website regarding a representative coming to our home to measure and help us decide what would be the best solution to protect our two, one year-old grandsons. Chris came to our home on a Monday and we had the brand new cover delivered on Friday. We are so happy with the product, both the way it looks and how functional it is. Thank you very much Chris Graham and Discount Pool Supply. ,
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Judy Oppenheim
Judy Oppenheim Much recommends Spa Covers Etc.
We had to replace an existing cover on an old above ground large hot tub....I discovered this company after reading the positive reviews on the internet. Chris talked me through the ordering process and then later interceded on my behalf with the delivery service who messed up the delivery schedule. He was a pleasure to work with and I would highly recommend him to anyone
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Ted Niemi
Ted Niemi recommends Spa Covers Etc.
We had a Dimension One Californian cover made. It is excellent! It gives the whole tub a new feel. Thanks for a job well done. I will definitely be recommending you.
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Dave Flan
Dave Flan recommends Spa Covers Etc.
Chris was able to get us a cover and remove the old one right away. Very happy with the product for my ten year old Cal Spa.
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Kenneth Grame
Kenneth Grame recommends Spa Covers Etc.
Thanks again Chris. Good thing you did not change your phone number over the last 12 years. We really enjoy our spa and use it nearly every day. If any one reads these reviews I hope they give you a chance to experience your great response and service. We have twice now and if we are all around in 10 to 12 years we'll call you again. Don't change you number.
Thanks Again
Peggy & Ken and Jackson (our dog)
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Kathy Lundberg
Kathy Lundberg recommends Spa Covers Etc.
I like to shop local as much as I can. Chris Graham and associate showed up as scheduled to measure and brought along color samples. One week later, my spa cover was delivered on time, as promised. I am very happy with my cover and with proper care, expect the cover to last may years.
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Joann Freeman
Joann Freeman recommends Spa Covers Etc.
We had a great experience with Chris Graham of Discount Pool Supply. Prompt and efficient response and service! We had our CUSTOM replacement cover for our above ground spa in less than 1 week. So much better than trying to order online! Chris comes out, inspects your spa, and makes great recommendations for the replacement cover.
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Kurt Nelson
Could not be more pleased with Discount Pool Supply! I dealt with the owner (Chris) who was super knowledgeable and very helpful. We needed a new cover, but our 2007 Sundance Maxx is a unique shape and size. I couldn't get the cheap online websites to let me order something with a unique shape. I contacted Sundance, avd they told me they didn't offer replacement covers for our 10 year old tub. I finally found Discount Pool Supply and talked with Chris. He explained (in terms an engineer can understand - lol), why our old covers kept failing so quickly, and helped us get a very high quality replacement for a ridiculously low price. It shipped quickly, was exactly as advertised, fits perfectly on my hourglass shaped tub, and the quality is excellent. It was such a happy purchase that I bought all new pillows, new filters, and other maintenance stuff from DPS. I have now made DPS my only source for anything spa related - so should you! Prices are grate, service is great, and they defiitely know spas!
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Margaret Gill
Margaret Gill recommends Spa Covers Etc.
We were impressed with Chris starting with our phone conversation. He proved to be professional, knowledgeable and all wrapped up with an easy and great personality. He came , measured, customized a few things, and delivered when promised. Chris also gave me good advise on our pool needs. Fred and I highly recommend Chris. 5+ stars!
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Sue Milman-Mason
I could not be more pleased with Discount Pool Supply! I dealt with the owner Chris, he was so knowledge and helpful.I needed a new Spa cover that wouldn't blow off in the wind like my old one did.Chris recommended a lift for the cover too. The price was so reasonable. Chris came up with a cover that solved my problem. I will be using them for all my pool needs. THANKS!! Bob
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TracyBob VanEvery
Chris was great! He showed up at our house to deliver the new and remove the old cover. He spent a lot of time explaining other spa issues (chemicals, cleaning, maintenance in general). Very thorough, knowledgeable and we will definitely call him again.
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Ryan Ashton
I had a great experience with Chris and Discount Pool Supply. Chris answered all of my questions and took exact measurements in person. He told me it would take a week to produce and deliver and that is exactly what happened. The finished product is very impressive and affordable. We had a very old spa cover when we purchased our home last year Our new spa cover from Discount Pool Supply is exactly what we wanted. My spa has been nice and warm everyday since we received the new cover thanks to the great seal on the cover. I definitely recommend working with Chris on your next spa cover!
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Art Carabio
My 2004 Sundance Cameo above ground spa needed a new spa cover. After 13 years the cover was getting heavy. The vinyl was drying out but was still intact. I bought the spa new and noticed in my spa records that the spa came with an Ideal Spa Cover as the original spa cover. While researching online covers I found out a couple of co-workers recently bought spa covers online. After looking at them I wasn't really that impressed with the quality. I decided to look for an Ideal Spa Cover. I found Ideal Spa Covers in So. Cal and called them but was told to contact Discount Pool Supply. I spoke to Chris and after a few minutes realized that I could get the same quality cover as my original. I ordered the cover on 12/22/17 and it was delivered and received in Reno, NV on 1/12/18. Other than a couple of tears in the cardboard box, the cover was fine. The new cover fit perfect, looked great and was so much lighter. Chris helped me with measuring the cover over the phone and after sending him some pictures felt very confident that my order was going to get me exactly what I wanted. I am really happy with the cover. Sure, I could have bought a cover more locally, or online, but I felt I would just get a cover like the ones my co-workers bought. I'm glad I bought from Discount Pool Supply and dealt with a live person. I was going to buy from an online company but they wouldn't return my calls. Return emails were very impersonal with a note saying to order online. Chris was very helpful.
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Gene Kim
We had a great experience with Chris of Discount Pool Supply. Efficient and friendly service - and very responsive! From the time I ordered to the time the spa cover was installed, it was less than 1 week. Highly recommended. Thx Chris!
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Bobby Pellegrini
It was a great experience dealing with Chris. He returned calls and or emails in a timely fashion and our order arrived on schedule. We ordered a new cover for our 2002 J-370 Jacuzzi and it was a perfect match. We will definitely order from Chris again.
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Daniel T. O'Connor
Chris the owner gives great personalized service! He personally delivered my cover, and spent 45 minutes educating me about care & maintenance to extend life of cover. He also explained all manner of helpful things about spa care, chemical use, etc. etc.
it was refreshing in this age of ship it to the customer and then rush to the next sale.
I'll never buy a spa cover anywhere else. first class in every respect! Thanks Chris!
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John Bankson
Chris did a great job with my new spa cover. He came out and measured it for me and made the whole experience painless. The price was very reasonable and Chris did what he said he was going to do when he said he was going to do it.
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Lou Novak
Great customer service. Highly Recommended.
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Kim Hartley
We ordered and received our Spa cover within 2 weeks! We loved the fact that the made it to the exact size of our spa! The color and the fit were perfect!!
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Kuba Cielica
The order process over the phone was very efficient. the cover came in a couple of weeks. Upon delivery I found out that the packaging was damaged and unfortunately one of the panels got a puncture hole. I refused the delivery with the trucking company and contacted Chris. The new cover production was scheduled and I got it within a month.
Regarding the product.. so far so good. I only used it in spring noticing energy cost savings. More to expect in winter time. the material and finish are solid expecting to last many years. More importantly, the price was more than half less versus the local pool companies.
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Bernie Senzig
Spa Covers Etc was the easiest process and delivered a great product. Can't believe I waited so long to get a new cover, what a difference. The spa stays clean longer and I don't use as much of the chemicals. Answered all my questions and it fit like a glove. Friendly and very easy process.
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April Light
Spa Covers Etc. was amazing to work with. They created a custom spa cover for our over--sized and oddly shaped hot tub. They were extremely reliable and the end product was really beautiful and well made. Would definitely recommend!
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Exarte Productions
Was referred to Spa Covers Etc. by a friend who has been in the pool service business for over 30 years. They took the time to talk with me on the phone and via e-mail several times leading up to the purchase to confirm images of the measurements I took and advise on other concerns. The new cover was delivered as expected and fit perfectly. The quality seems as good as the original cover that came with the spa. Excellent experience, no complaints.
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Lisa Blake
I am completely satisfied with the beautiful cover. Customer service was above and beyond expectations. I highly recommend Spa Covers Etc.
Thank you
Lisa Blake
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Steve Plog
Chris is truly knowledgable and helpful and makes an amazing spa cover at a much lower price than I was quoted by many other spa cover companies. I HIGHLY recommend him and his work. Very personable and full of years of experience.
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Shauna Way
It was the best wrong # I’ve ever called. I was try to reach the company I had ordered from prior cover from. But got this company instead. I spoke with them on the phone, gave them the measurements and the specifics of what I was interested in. They gave me a quote that was fair and in the ballpark of what I was wanting to spend. The Jacuzzi was ready early and was delivered, and set up for me! Inspecting my Jacuzzi cover, I see how much better it is made then my last one. I know I am already happy and will be much happier with this cover than my prior cover. They seem to pay more attention to detail, and that is important to me. Thank you again!!
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EL BO
Chris did an excellent job. He delivered the cover sooner than expected. The price was reasonable. It looks nice and it satisfies all child safety requirements. You can installed it yourself. I had one of Chris’s contacts install it for me.
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Marta Rachetti
Chris from Spa Covers worked with me on the measurements and the material of my outdoor in-ground spa cover. Also, he explained how to take care of the cover in order to last longer.
The cover fits well and the material is perfect for Northern California.
Delivery was few days before it was promised.
Straight forward order with no hidden fees.
I highly recommend Spa Covers Etc!!!
Marta
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Sara Brechbill
Chris at Spa Covers Etc. was great. He was prompt and timely with his responses and answered all my questions easily and clearly. Our only hiccup was that due to Covid-19 our first pick of the color vinyl we wanted for our new spa cover was on backorder for a very long time. Finally, we settled on a slightly different shade of color and we're perfectly satisfied with it. Would order from Chris and Spa Covers Etc. again any time. Highly recommend.
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Rick Noel
I was dealing with a different spa cover company who told me my cover originally take 4-6 weeks, they than updated me to advise me now 12 more weeks. I refused to wait the additional time, looked up Spa Covers Ect on the internet and placed an order with Chris. He gave me all the answers I was looking for, time for completion was less than 2 weeks and he delivered and installed the cover on my spa personally. Thank you Chris for the great customer service.
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Mark Ambard
Hey folks get on the web and contact Chris at Spa Covers Etc. His covers are really nice and the price is competitive. But that was the easy part. I live in Hawaii and had to get that big flat spa cover shipped over 2500 miles of open ocean. I called a few places locally and on the web but nobody wanted to ship the darn thing here. Except Chris. He figured it out, got me the best price he could for shipping and it arrived yesterday. I am pleased and It looks great.
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Ron Grater
Had been looking for a new spa cover for a while and finally found Spa Covers Etc. Covers are quality vinyl and made in the U.S.A. Chris made sure the fit was just right and order me one. It came in a couple weeks and he delivered it. It looks great! Great Quality as promised. And fits great. And the spa looks new again. And my Wife and I are enjoying the spa again. The old one did not last long and filled with water so we did not use the spa until we got a new one. This one is GREAT!!! Thanks Chris!
