OTiV Construction
About
Customer service-oriented construction work. Experience in residential home building since 1990. Remodeling, additions, new construction, and everyday repairs are just another day at the office for us.
Highlights
Photos and videos
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Frequently asked questions
What is your typical process for working with a new customer?
We start with a phone call and set up a time to meet in person for measuring and to initiate the quoting process.
What education and/or training do you have that relates to your work?
Licensed and insured residential builder, realtor, and in business for 30 plus years.
Do you have a standard pricing system for your services? If so, please share the details here.
The more straightforward jobs can be done with a certain dollar per square foot. The more complex jobs need to be priced differently to ensure the job can be done as efficiently as possible and account for any possible unforeseen issues.
How did you get started in this business?
We've been a family business since 1990 and are two generations deep now.
What types of customers have you worked with?
We have worked with all walks of life. We have many high-end customers with very specific views of what they want to be actualized. We also have done small quicker jobs for the people who can't seem to get a contractor to even give them a price.
What advice would you give a customer looking to hire a pro in your area of expertise?
Don't let prices and quotes guide you. Some people will price as low as possible out of desperation. You will end up spending more to fix their mistakes. Don't assume the higher prices are indicative of better work. A company can charge more and assume the role of a higher-end company with just as little experience as the less expensive companies. The best thing to do is vet the company before hiring them. Look for reviews online. Don't let the best or worst reviews guide you through. Check the meat of their reviews to see how people were treated and how happy they were left by the companies. The hardest thing for a client is to get a contractor to come back and fix something that may go wrong later. That's the true customer service and not something all companies practice.
What questions should customers think through before talking to pros about their needs?
Have a good idea of what it is that you want. Have pictures or drawings from the internet if possible. Use pictures from other homes as sources of inspiration or even sketch something out yourself. This makes communication a lot easier. Things can be lost in translation sometimes. If you have something specific you want to have done you have to make sure to communicate that as clearly as possible and pictures will help tons.